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Public Safety Dispatcher

3 months ago

Estes Park, Colorado, United States National Park Service Full time

Performs dispatch and call taking services for public safety related incidents and operations, receiving and evaluating emergency calls for service.

Coordinates responses to incidents, initiating appropriate response of personnel and apparatus in accordance with agency plans, guides, and protocols.

Serves as primary point of contact for law enforcement and other public safety responders, monitoring traffic and assisting operations via telephone, radio and/or teletype systems.

Utilize radios and multi-line phone system to coordinate park communications including management of emergency incidents.
Enter, retrieve, and interpret data from the National Crime Information Center (NCIC) law enforcement database system.

Maintain case incident files and utilize the IMARS - Incident Management Analysis and Reporting System to enter and track cases.

Uses computer systems and networks to search for, gather, maintain and share information.
Duties will be developmental in nature when filled below the full performance level.


This position is a permanent career seasonal position that includes the same benefits as a year-round position but does not provide work on a year-round basis.

This position is guaranteed to work at least 6 months, but not more than 50 weeks per year. The typical recurring paid employment is from April to February with 2 to 4 weeks of non-pay in March.

Area Information:


Established on January 29, 1915, Rocky Mountain National Park is a living showcase of the grandeur of the Rocky Mountains.

The park embraces 415 square miles of pristine, uninhabited mountains in north-central Colorado and, as such, is one of the most spectacular, yet easily accessible high mountain areas in North America.

With elevations ranging from 7,800 feet at park headquarters to 14,259 feet at the summit of Longs Peak, the park has glacier-sculptured valleys, rugged gorges, alpine lakes, and vast areas of alpine tundra.

Trail Ridge Road, the highest paved continuous road in the United States, stays above tree line for 11 miles and reaches 12,183 feet in elevation.

Elk, deer, bighorn sheep, moose, coyotes, and smaller animals are found throughout the park, as well as threatened and endangered species, such as the Greenback Cutthroat Trout and Boreal Toad.

Due to the park's easy accessibility to the Front Range communities of Colorado, Rocky experiences over 4 million visitors annually.

This position will be filled on the east side of Rocky Mountain National Park.

The nearest community is Estes Park, CO, which has K-12 schools, a post office, restaurants, medical facilities, and grocery stores.

Denver, CO which has a major airport, cultural events, and several professional sports teams is a two-hour drive away.
Government housing may be available on a temporary or permanent basis. Housing assignments are made through a bid process.

Physical Demands:


Incumbent must function efficiently in a confined space for extended periods with no breaks and no opportunity to leave the confines of the Communications Center.

The dispatcher is considered an "essential employee," meaning he/she is required to work most holidays, report for duty during adverse weather conditions, and be expected to work for long hours exceeding normally scheduled shifts in case of emergencies.

Position is sedentary with high amounts of stress. Incumbent is subject to shift work, rotating shift work, and uncommon tours of duty. Work requires use of the voice in vocal communications for periods of hours at a time. Voice must be clear, audible, and tone effective with words plainly spoken and understandable. Incumbent must be able to hear clearly and discern a variety of audible communications and signals simultaneously.

Incumbentmust be able to read critical information from multiple sources, including computer screen, fax, and written log quickly and accurately.

The work is of an emergency nature and is emotionally stressful. Incumbent must possess manual dexterity sufficient to operate computer terminals/keyboards and related equipment and to maintain written logs. Work involves occasional lifting of boxes and supplies up to weights of 50 pounds.

Working Conditions:
The work is normally performed in a well-lighted and temperature-controlled room.

Noise levels are routinely high due to electronic equipment, telephones, radios, and other discussions ongoing in the performance of duties.

The setting is typically confined and secure, and entrance and egress is controlled.

During the training period and/or on other occasions, the incumbent will be assigned to accompany field law enforcement personnel in patrol vehicles to learn or gain a more detailed familiarization with agency field operating procedures and jurisdictional boundaries.

Incumbent may not leave the center unless relieved by another qualified dispatcher.