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it specialist

4 months ago

Joint Base AnacostiaBolling, United States Navy Systems Management Activity Full time

You will serve as the Customer Support Point of Contact (POC) for Enterprise customers in assigned geographic Area of Responsibility (AOR).

You will provide expert technical advice, guidance, and recommendations to management and other support specialists on critical customer support issues and provide documentation via reports or ITSM tool knowledge articles for future reference.

You will serve as a Systems Administrator for Enterprise users and users in assigned geographic AORs.
You will follow processes and executes procedures for ITSM tool tickets assigned to the Service Desk
You will be responsible for configuring, maintaining, and updating IT equipment for assigned AOR.

You will serve as the Local Element providing timely support and assistance to a customer base requiring Secure Telephone Equipment (STE) and vIPer secure phone services.