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Account/Product Manager

4 months ago

Danvers, Massachusetts, United States 923 Digital LLC Full time

We are looking for a Account/Product Manager who will work closely with our team to achieve the NineTwoThree product goals. Our main purpose is the development of meaningful products for our clients and communication, awareness and transparency are paramount in the relationship - hence the need for an experienced Product Manager.

NineTwoThree is the fastest growing software company in Boston, with recognitions in Inc. 5000 for 3 years straight and ranked #11 on Boston Business Journal. With over 21% growth this year (what recession?) NineTwoThree is poised to continue to produce world-class products with their established clients.

The Account/Product Manager position is to assist clients that have hundreds of millions of customers and billions of dollars to spend and have hired us for a project. The product manager will be the main point of contact, communicating to the client the expectations and schedules, understanding the client's needs and discovering new opportunities to build technology solutions based on acquired knowledge during the project.

You must have a sense of ownership and responsibility for the project - caring for the client's needs and even predicting feature requests. The more hands-on experience you have had in mobile / web application building the better.

In this role, you will be responsible for overseeing a particular product or set of products produced by the company from beginning to end.

Description:

  • Research the industry of the product being built and become a mini-expert
  • Synthesize the client's product ideas and business goals and communicate these into actionable steps for the team
  • Identify the biggest unknowns or assumptions that will need to be addressed with research
  • Conduct usability interviews with real users to provide feedback to the client and team
  • Prevent scope creep and business creep but kindly pushing back on ideas, design, or feature requests when they do not meet the jobs to be done or business goals of the product
  • Prioritize the overall deliverables for the project and keep track of overall progress
  • Maintain a friendly and collaborative relationship with the client
  • Review design and get approval of design from the client
  • Work closely with the assigned Project Manager to deliver our fixed price projects on time and within budget

Responsibilities:

  • Managing from 2 to 3 active projects at a time;
  • Researching the market the customer is involved in to get ideas for features, designs, concepts and user flows;
  • Participate in the pre-sale activities including writing proposals and communicating with the prospect about the goals of the project;
  • Assisting Sales with procurement from a product standpoint - understanding what we are building and why;
  • Assist with challenging client requests or issue escalations as needed;
  • Oversees the relationship between the product and the end customer's interaction with the product - including environments, intractability, and usability;
  • Creating a communication channel with the customer that includes relationship building, in-person visits, and risk diversion conversations;
  • Keep up to date with the project manager of the product to understand schedules, risks, deadlines and planning;
  • Review of design to ensure what the customer is expecting vs what we are producing. These design reviews should be both internal and external separately merging ideas for a final product;
  • Modifying text and copy for the end product;
  • Study and have high knowledge of both apple / google app guidelines;
  • Comparing the product (or set of products) to the competition of the client and creating a narrative of how the client project is unique;
  • Providing management with analysis and reports regarding the health of the product including understanding of timeline, deadlines and budget and constantly avoid scope creep;
  • Overseeing the research and development of the products by business analysts and incorporating the feedback into the product;
  • Establish the ability to "think outside the box" for the client and provide research and follow up on concepts introduced during Client calls relating to the growth of the product;
  • Keep a future feature backlog of ideas and concepts to be presented back to the customer for future work;
  • Schedule and maintain a meeting cadence with the Client;
  • Work with designers on "big picture" ideas and be able to express features both pictorially and in text;
  • Lead the team of developers, project managers, and QA professionals assigned to each project, taking the initiative to schedule regular meetings, impromptu stand-ups, and asynchronous Slack communication;
  • Actively ensure alignment and shared understanding around next steps, priorities, and deadlines among all stakeholders - the client, the 923 developer team, and the 923 management team;
  • Maintain access to Client's product and host demos while always testing and supporting the latest release from the team.

Requirements:

  • 3+ years of experience as a product manager;
  • Proven experience of managing SaaS web and mobile products;
  • Deep understanding of software application development;
  • Excellent communication, negotiation and presentation skills to communicate effectively with customers and project teams;
  • Ability to work independently and with a team in a dynamic project environment;
  • Attention to details, strong analytical skills, organizational skills, leadership skills;
  • Experience working in cross-functional team;
  • Good analysis, problem-solving and critical thinking skills;
  • Ability to work in the EST or CST time zone;
  • Demonstrated ability to take charge of a remote team.

We are glad to offer you:

  • 100% remote job
  • Annual paid vacation: 15 working days per year during the first 3 years, further increasing to 20 days in later years
  • Paid sick leave and holidays
  • Reimbursement of expenses for professional development courses/certifications (up to 100% in agreement with the Manager)
  • Team and atmosphere: we hire people we trust, so you'll be the part of a strong positive engineering culture, a tightly-knit team of professionals with a good sense of humor

Hiring process:

We value your time and ours and make the process fast and easy. Our interview process takes the following steps: HR interview, second interview with COO and CTO, third interview with CEO, Offer.

Join us