Guest Experience Expert Front Office

4 weeks ago

Farmington, New Mexico, United States Marriott International Full time

POSITION SUMMARY
Our jobs aren't just about giving guests a smooth check-in and check-out.
Instead, we want to build and experience that is memorable and unique.

Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

They are empowered to move about their space and do what needs to be done.

Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.


No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).

Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.


PREFERRED QUALIFICATIONS

Education:
High school diploma or G.E.D.
equivalent.

Related Work Experience:
No related work experience.

Supervisory Experience:
No supervisory experience.

License or Certification:
None

Marriott International is an equal opportunity employer.
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team


Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.

As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality.
Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.

With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.

In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first.
Because if you're happy, our guests will be happy.

JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.

Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.

JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.

Treating guests exceptionally starts with the way we take care of our associates.
That's The JW TreatmentTM.
In joining JW Marriott, you join a portfolio of brands with Marriott International.

Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

  • Front Office Coordinator

    1 week ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Front Desk ManagerJob Category: Chateau Front Desk Requisition Number: FRONT005322Job OverviewWe are looking for a pivotal role within our Guest Services division, overseeing Front Desk Agents and PBX Operators. This position is essential for training and developing team members, implementing procedures and policies that align with a premier resort...

  • Guest Services Representative

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Position Title: Front Desk AgentJob Category: Front OfficeOverview:The Front Desk Agent plays a crucial role in ensuring guest satisfaction by delivering prompt and courteous service consistently. This position requires adherence to established policies and procedures, fostering positive interactions with guests and colleagues, and demonstrating both...

  • Guest Services Representative

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Position Title: Front Desk AgentJob Category: Chateau Front DeskRequisition Number: HOTEL005849Overview:The Front Desk Agent plays a pivotal role in ensuring complete guest satisfaction by delivering prompt and effective service consistently. This position requires adherence to established policies and procedures, fostering positive interactions with guests...

  • Guest Services Representative

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Position Title: Front Desk AgentJob Category: Chateau Front DeskRequisition Number: HOTEL005849Overview:The Front Desk Agent plays a crucial role in ensuring complete guest satisfaction by delivering prompt and effective service consistently. This position requires adherence to established policies and procedures, fostering positive interactions with guests...

  • Guest Services Supervisor

    1 week ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Guest Services SupervisorJob Category: Front Desk ManagementJob DetailsOverviewWe are looking for a pivotal role within our Guest Services team, responsible for overseeing Front Desk Agents and PBX Operators. This position entails training and developing team members, implementing operational procedures and policies that align with a premier resort...

  • Guest Services Representative

    1 week ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Guest Services RepresentativeJob Category: Front Desk OperationsJob DetailsOverviewThe Guest Services Representative plays a crucial role in ensuring complete guest satisfaction by delivering prompt and effective service consistently. This position requires adherence to established policies and procedures, fostering positive interactions with guests and...

  • Guest Experience Coordinator

    5 days ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Job SummaryNemacolin Woodlands is seeking a highly skilled and customer-focused Guest Service Agent to join our team. As a key member of our Telephone Department, you will be responsible for providing exceptional customer service to our guests, ensuring their needs are met and exceeded.Key Responsibilities:Answer incoming calls in a timely and professional...

  • Guest Services Representative

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Position: Front Desk AssociateLocation: Nemacolin Woodlands ResortRole Overview:The Front Desk Associate plays a crucial role in ensuring a seamless experience for all guests. This position is responsible for delivering exceptional service while adhering to established protocols and fostering positive interactions with both guests and team members.Key...

  • Guest Services Representative

    1 week ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Position: Front Desk AssociateLocation: Nemacolin Woodlands ResortRole Overview:The Front Desk Associate plays a crucial role in ensuring an exceptional experience for all guests. This position requires a commitment to delivering outstanding service and fostering positive interactions.Key Responsibilities:Deliver prompt and courteous service to achieve...

  • Guest Services Representative

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Position: Front Desk AssociateLocation: Nemacolin Woodlands ResortRole Overview:The Front Desk Associate plays a crucial role in ensuring an exceptional experience for all guests. This position requires a commitment to delivering outstanding service and fostering positive interactions.Key Responsibilities:Deliver prompt and courteous service to guarantee...

  • Guest Service

    2 months ago

    Farmington, New Mexico, United States Schulte Companies Full time

    Schulte Hospitality Group is seeking a dynamic, service-oriented Guest Service Representative to join our team SHG is an organization whose success is rooted in its service culture. Our mission is to exude hospitality, be respectful and authentic, prioritize the needs of our internal and external stakeholders above our own, and continuously strive to make a...

  • Front Desk Representative

    18 hours ago

    Farmington, New Mexico, United States Arbor Lodging Management Full time

    About Arbor Lodging ManagementArbor Lodging Management is a leading hospitality investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are...

  • Spa Front Desk Representative

    5 days ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    About Nemacolin WoodlandsNemacolin Woodlands is a premier resort destination that offers a unique blend of luxury, relaxation, and adventure. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests.Job SummaryWe are seeking a highly motivated and customer-focused Spa Front Desk Representative to join our...

  • Front of House Operations Leader

    2 weeks ago

    Farmington, New Mexico, United States Good Labor Jobs LLC Full time

    Job OverviewThe Front of House Supervisor plays a pivotal role in overseeing all front-of-house activities in collaboration with back-of-house operations within the restaurant environment. This position is essential for ensuring that service quality aligns with the company's high standards.Key ResponsibilitiesShift ManagementConduct opening, mid, and closing...

  • Guest Services Associate

    5 days ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Job Summary:Nemacolin Woodlands Resort is seeking a highly skilled and customer-focused Valet Attendant to join our Guest Services team. As a Valet Attendant, you will be responsible for providing exceptional service to our guests, ensuring their vehicles are parked and retrieved safely and efficiently.Key Responsibilities:Greet and welcome guests upon...

  • Personal Guest Services Butler

    1 week ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Overnight Hotel ButlerJob Category: Hotel Door Capt & ButlersRequisition Number: HOTEL04601Job OverviewAt Nemacolin Woodlands, we recognize that the initial impression our guests receive is crucial for a memorable experience. If you possess the charm and enthusiasm that leave a lasting impact, we invite you to explore this opportunity.We are in search of a...

  • Reception Operations Manager

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Guest Services SupervisorJob Category: Front Desk ManagementJob DetailsOverviewWe are looking for a dedicated professional to oversee our Guest Services team, ensuring exceptional service delivery and operational excellence at the Front Desk. This role involves leading Front Desk Agents and PBX Operators, focusing on training, development, and the...

  • Guest Services Coordinator

    2 weeks ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Guest Services Coordinator - $1,000 Sign-On BonusJob Category: Reservations Requisition Number: RESER04680Job DetailsDescriptionAt Nemacolin, we believe in creating unforgettable experiences for our guests. We are in search of dedicated individuals who are passionate about hospitality and eager to contribute to an exceptional atmosphere at our resort.The...

  • Spa Guest Services Representative

    5 days ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Job SummaryNemacolin Woodlands is seeking a highly motivated and customer-focused Spa Guest Services Representative to join our team. As a key member of our spa department, you will be responsible for providing exceptional guest service and ensuring a memorable experience for our visitors.Key ResponsibilitiesGreet and direct guests to their designated areas...

  • Security Officer

    6 days ago

    Farmington, New Mexico, United States Nemacolin Woodlands Full time

    Job SummaryNemacolin Woodlands is seeking a highly skilled and detail-oriented Security Officer to join our team. As a Security Officer, you will be responsible for ensuring the safety and security of our guests, employees, and property.Key ResponsibilitiesGuard property and personnel against theft, vandalism, and illegal activitiesPatrol buildings and...