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Senior Manager Front Services

4 months ago

Las Vegas, Nevada, United States MGM Resorts International Full time

Become one of the stars behind The SHOW and become part of the world's most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.

The Front Services Manager provides direction and leadership for the property Front Services/Bells team, consistent with the MGM brand. In addition, they will provide oversight to the Self Park Garages, Valet and Limousine services where applicable. Responsible for leading the Front Services team in achieving their stated operational and financial goals including managing labor and overall financial performance. Owns the execution of functional strategy and the operational direction of the Front Services team. Ensure high customer satisfaction and an exceptional guest experience, in accordance with MGM Resorts service standards. All duties are performed in accordance to company policies and procedures.

THE JOB:

  • Works closely with property leadership to implement strategic Initiatives provided by Hotel Strategy CoE for the Front Services / Bells department (including providing support to: Self-Park Garages, Valet and Limousine services where applicable)
  • Leads the implementation of policies, operating procedures, training programs, manuals, directives, work schedules, rules and regulations for the Front Services / Bells team.
  • Responsible for employee engagement of the Front Services / Bells team, utilizing the tools provided through coaching, training, rewards and development.
  • Provides leadership and direction to maintain and improve the guest experience within the Front Services / Bells department, consistent with the company's service standard.
  • Interviews, selects, trains, supervises, counsels and coaches hotel operations staff for the efficient operation of the department.

A GREAT CANDIDATE WILL HAVE:

  • Bachelor's degree or equivalent experience
  • Two (2) years of prior relevant experience
  • Ability to work varied shifts, including weekends and holidays.
  • Hospitality, management, or related field or equivalent combination of education, training, and work experience.
  • Experience in the direction and management of employees in a similar environment
  • Knowledge and understanding of the collective bargaining agreement (CBA)
  • Technical knowledge and experience with Opera or other reservation system
  • Technical knowledge and experience with CVPS or other front services luggage tracking system
  • Previous experience working in a similar resort setting.