Current jobs related to Americas Support Services Lead, Cardiovascular Informatics - San Diego, California - Philips
-
Sales Specialist
2 weeks ago
San Francisco, California, United States Philips Full timeJob TitleSales Specialist - Cardiovascular Informatics, Ultrasound WorkstationYour Role:Focus on positioning and promoting vendor-agnostic Ultrasound IT solutions in your territory.Support Philips sales channels within Philips Ultrasound and Enterprise Informatics (EI).Drive sales with 3rd Party PACS vendors to integrate Philips applications in...
-
Clinical Informatics Specialist
1 week ago
San Marcos, California, United States JobGet Full timeClinical Informaticist RoleWe are seeking a skilled Clinical Informaticist to join our team at TrueCare. As a key member of our informatics department, you will support both clinical and business partners and initiatives, serving as a liaison and advocate. Your expertise will be instrumental in translating clinical content into clinical applications,...
-
Clinical Informatics Specialist
2 weeks ago
San Marcos, California, United States TrueCare Full timeJob SummaryThe Clinical Informatics Specialist is a key member of the informatics department at TrueCare, responsible for supporting clinical and business partners and initiatives. This role involves translating clinical content into clinical applications, analyzing workflows, and implementing change management strategies.Key ResponsibilitiesTranslate...
-
Clinical Informatics Specialist
1 week ago
San Marcos, California, United States TrueCare Full timeJob SummaryThe Clinical Informatics Specialist is a key member of the informatics department at TrueCare, responsible for supporting clinical and business partners and initiatives. This role involves translating clinical content into clinical applications, analyzing workflows, and implementing change management strategies.Key ResponsibilitiesTranslate...
-
Clinical Informatics Specialist
2 weeks ago
San Marcos, California, United States TrueCare Full timeJob SummaryThe Clinical Informatics Specialist is a key member of the informatics department at TrueCare, responsible for supporting clinical and business partners and initiatives. This role involves translating clinical content into clinical applications, analyzing workflows, and implementing change management.Key ResponsibilitiesTranslate clinical content...
-
Clinical Informatics Specialist
3 weeks ago
San Marcos, California, United States TrueCare Full timeJob SummaryThe Clinical Informatics Specialist is a key member of the informatics department at TrueCare, responsible for supporting clinical and business partners and initiatives. This role involves translating clinical content into clinical applications, analyzing workflows, and implementing change management.Key ResponsibilitiesTranslate clinical content...
-
Senior Engineer in Automation and Informatics
3 weeks ago
San Diego, California, United States JSAT AUTOMATION INC Full timeJOB DESCRIPTIONAbout JSat AutomationJSat Automation is committed to advancing scientific exploration by offering customized solutions that empower our clients to tackle challenges and foster innovation across diverse sectors. Our dedicated team of professionals strives to build enduring partnerships with clients, ensuring the delivery of high-quality and...
-
Clinical Informatics Specialist
6 days ago
San Marcos, California, United States TrueCare Full timeJob SummaryWe are seeking a skilled Clinical Informaticist to join our team at TrueCare. As a key member of our informatics department, you will support clinical and business partners, providing technical insight and expertise to drive innovation and improvement in our healthcare services.Key ResponsibilitiesTranslate clinical content into clinical...
-
Senior Clinical Informatics Specialist
3 days ago
San Marcos, California, United States TrueCare Full timeClinical Informatics Role at TrueCare **Job Summary** TrueCare is seeking a skilled Clinical Informatics professional to join our team. As a Senior Clinical Informaticist, you will serve as a critical link between the informatics department and clinical and business partners. You will provide expertise and support by translating clinical content into...
-
Healthcare Informatics Specialist
3 weeks ago
San Marcos, California, United States TrueCare Full timePosition OverviewHealthcare Informatics Specialist - On-site role with a hybrid schedule requiring three days in the office.Consideration will be given to local applicants.Role Summary:The Healthcare Informatics Specialist plays a vital role within the informatics division, collaborating closely with both clinical and operational stakeholders. Acting as a...
-
Informatics Business Consultant
3 weeks ago
San Francisco, California, United States Saxon Global Full timePosition Overview We are looking for a skilled and knowledgeable informatics business consultant to assist in the development of informatics systems within Saxon Global. The selected candidate will engage in business analysis activities as part of the Informatics Systems team, supporting software development initiatives. This role involves extensive...
-
Healthcare Informatics Specialist
3 weeks ago
San Marcos, California, United States TrueCare Full timeTrueCareRegularAdministration$82,422.00 To 121,984.00 AnnuallyClinical Informaticist - Not a remote position. 3 days in office hybrid schedule.Local candidates will be consideredPosition Overview:The Clinical Informaticist plays a vital role within the informatics department, serving as a key liaison between clinical and operational stakeholders. This...
-
Clinical Informatics Specialist
6 days ago
San Marcos, California, United States TrueCare Full timeJob SummaryWe are seeking a highly skilled Clinical Informaticist to join our team at TrueCare. As a key member of our informatics department, you will play a critical role in supporting clinical and business partners, translating clinical content into clinical applications, and providing technical insight and knowledge sharing.Key ResponsibilitiesSupport...
-
Cardiovascular Technologist
3 days ago
San Diego, California, United States OneStaff Medical Full timeJob OpportunityWe are seeking a skilled Cath Lab Technologist to join our team at OneStaff Medical.Job Summary:Cath Lab Technologists play a vital role in assisting doctors during invasive cardiovascular procedures. As a Cath Lab Technologist, you will be responsible for preparing patients, operating equipment, and maintaining a safe and efficient work...
-
Senior Clinical Informatics Specialist
1 week ago
San Marcos, California, United States TrueCare Full timeAbout the RoleWe are seeking a highly skilled Senior Clinical Informaticist to join our team at TrueCare. As a critical link between our informatics department and clinical and business partners, you will serve as a liaison and advocate, providing expertise and support to translate clinical content into clinical applications.Key ResponsibilitiesProject...
-
Healthcare Informatics Specialist
3 weeks ago
San Marcos, California, United States TrueCare Full timeTrueCareRegularAdministration$82,422.00 To 121,984.00 AnnuallyClinical Informaticist - Not a remote position. 3 days in office hybrid schedule.Local candidates will be consideredPosition Overview:The Clinical Informaticist plays a pivotal role within the informatics division, serving as a vital link between clinical operations and business objectives. This...
-
San Jose, California, United States Ricoh Americas Corporation Full timeJob SummaryWe are seeking a highly skilled Field Representative II, Field Services Support to join our team at Ricoh Americas Corporation. As a key member of our field services team, you will be responsible for providing technical support and services to our customers in the field.Key ResponsibilitiesProvide technical support and services to customers in the...
-
Cardiovascular Specialist
3 weeks ago
San Diego, California, United States Ansible Government Solutions Full timePosition OverviewCardiovascular Specialist - Join Our TeamWe invite you to consider a role as a Cardiovascular Specialist with Ansible Government Solutions, LLC, a Service-Disabled Veteran-Owned Small Business dedicated to delivering innovative solutions in the fields of national security, healthcare, and information technology.Key ResponsibilitiesSupport...
-
Preclinical Data Business Analyst
3 weeks ago
San Francisco, California, United States VIR Consultants LLC. Full timePreclinical Data Business Analyst OpportunityWe are seeking a talented Preclinical Data Business Analyst to join our team at VIR Consultants LLC.About the RoleThe successful candidate will collaborate with cross-functional teams to identify gaps in business processes and data management, and recommend improvements.Key Responsibilities:Document current and...
-
Clinical Pathologist with a Focus on Informatics
3 weeks ago
San Francisco, California, United States UCSF Benioff Children's Hospitals Full timePosition: Clinical Pathologist with a Focus on InformaticsCompany: UCSF Benioff Children's HospitalsWe are looking for a dedicated Clinical Pathologist who possesses a strong background in clinical informatics.This position is available at the Assistant or Associate level within the Health Sciences Clinical or Clinical X series.The role emphasizes clinical...
Americas Support Services Lead, Cardiovascular Informatics
4 months ago
Americas Support Services Lead, Cardiovascular Informatics
As the Americas Support Services Lead, you will manage a dynamic team of home/office-based Remote Support Engineers (L1) & Technical Support Specialists (L2) across the North/South American continent for the Cardiovascular Informatics (CVI) business as part of our Global Support Model, and take the lead for critical escalations within the Americas region.
Your role:
- Manage all aspects of customer service operations.
- Lead operational teams and align activities to support business strategy objectives and contribute to business financial commitments.
- Regularly report on and track Key Performance Indicators (KPIs) such as: customer satisfaction, time to resolution, etc. and relevant quality, legal, and compliance requirements.
- Utilize LEAN techniques, new technology and data analytics to drive systemic improvement across the customer support experience.
- Identify/develop talent and lead by example to promote a performance culture.
- Respond to escalation requests to address customer concerns, or create on demand account escalations in order to manage a customer holistically for 1 or more escalated cases.
You're the right fit if:
- You've acquired 12+ years' experience in complex health system IT environments, including experience with regulated devices.
- 10+ years leading customer experience, support, or technical consultant teams with clinical and/or health care applications.
- 8+ years business management experience (including budget and reporting responsibility).
- You have a bachelor's degree in science, computer science, engineering, or equivalent.
- Background in Picture Archiving and Communication System (PACS) administration, technical support in cardiology or radiology field, and field customer support.
- Your skills include:
- Exceptional experience managing and leading multiple stakeholders and technical projects.
- Extensive knowledge of medical imaging systems, Digital Imaging and Communication in Medicine (DICOM), and HL7 messaging standards.
- Prior experience leading a global call center operations for regulated healthcare products.
- Experience with managed services, pro-active support, ServiceNow (SNOW) or equivalent support orchestration tools.
- Expertise with Windows systems administration in an enterprise client server environment.
- Knowledge of Hospital Imaging Systems (modalities i.e. CT, MRI, NM, etc.), DICOM, and clinical imaging informatics.
- Technical competence with the Philips Radiology or Cardiology Informatics Systems (preferred).
- You have a strong Executive presence and communication skills, and exceptional analytical skills to gain confidence with internal and external stakeholders. Proven customer-facing escalation management skills.
- You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.
About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
- Learn more about our business.
- Discover our rich and exciting history.
- Learn more about our purpose.
- Read more about our employee benefits.
If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.
Philips Transparency Details
The pay range for this position is $131,600 to $225,600 annually. The actual base pay offered may vary depending on multiple factors including, job-related knowledge/skills, experience, business needs, geographical location, and internal equity.
In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.
At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.
Additional Information
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
#LI-PH1
#LI-Remote
It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person's relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact , option 5, for assistance.
Equal Employment and Opportunity Employer/Disabled/Veteran
