Customer Service Representative
4 weeks ago
Responsibilities:
Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires. Customer move-in experience must be positive through friendly interaction and knowledgeable guidance.
Identify customer storage needs and identify solutions that will enhance their storage experience.
Answer customer questions and resolve customer issues or complaints.
Follow policies and procedures set by the company
Recommend and sell packing and moving supplies, maintaining an accurate inventory of all retail items.
Confirm inventory availability and ensure spaces are secure and/or ready to rent.
Work with other team members and establish effective working relationships.
Make customer calls regarding their account, delinquencies, and other items, document in the computer system.
Sweep and clean storage units.
Lot management which consists of moving, driving, parking, and cleaning trucks and trailers.
Maintain a clean, organized, and professional office, and ensure outside is debris-free for a great customer experience.
Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.
Accurately handling cash drawer transactions and end-of-day balancing.
Working hours: 7:30 AM - 5:00 PM
Skills:
Ability to take direction from management
Excellent time management
Self starter and proactive between calls and customers
Education:
High School
Experience:
1-4 years
Qualifications:
1-2 years of Customer Service Experience.
Proficient in Microsoft Office, emphasis on Word and Excel
Ability to compose a professional email with proper grammar, in a timely manner.
Capable of multi-tasking and working at a fast pace.
Resume required
Able to pass a background check
Ability to stand for 4-6 hours and walk with a sense of urgency
Perform physical activity and be able to lift to 50 lbs.
Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).
key responsibilities
Provide outstanding customer service including assessing and resolving customer service problems by professionally handling telephone and walk-in inquires. Customer move-in experience must be positive through friendly interaction and knowledgeable guidance.Identify customer storage needs and identify solutions that will enhance their storage experience.Answer customer questions and resolve customer issues or complaints.Follow policies and procedures set by the companyRecommend and sell packing and moving supplies, maintaining an accurate inventory of all retail items.Confirm inventory availability and ensure spaces are secure and/or ready to rent.Work with other team members and establish effective working relationships.Make customer calls regarding their account, delinquencies, and other items, document in the computer system.Sweep and clean storage units.Lot management which consists of moving, driving, parking, and cleaning trucks and trailers.Maintain a clean, organized, and professional office, and ensure outside is debris-free for a great customer experience.Perform other facility maintenance tasks such as sweeping, mopping, cleaning restrooms, wiping windows, etc.Accurately handling cash drawer transactions and end-of-day balancing.
experience
1-4 years
skills
Ability to take direction from managementExcellent time managementSelf starter and proactive between calls and customers
qualifications
1-2 years of Customer Service Experience.Proficient in Microsoft Office, emphasis on Word and ExcelAbility to compose a professional email with proper grammar, in a timely manner.Capable of multi-tasking and working at a fast pace.
education
High School
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