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Director of Compliance

2 months ago

Pasadena, California, United States Scratch Financial Full time

Scratch Financial ("Scratch") is a Series C financial technology startup based in Los Angeles, California. Our goal is to make difficult financial decisions simple and increase accessibility to fair, affordable, and transparent medical financing. Driven by our award-winning technology, Scratch has become the fastest growing financing provider in veterinary care, with partner network of 15,000+ practices across the U.S. and Canada–ranging from dental offices to optometry clinics.

Scratch has 3 main products:

- Scratch Pay: Point-of-sale lending including a BNPL offering and longer-term payment plans.

- Scratch Checkout: Payment processing that is integrated with the veterinary practice management software.

- Scratch Comms: Appointment booking and communications.

At Scratch Financial, the Director of Compliance plays a crucial role in overseeing and ensuring our adherence to laws, regulatory requirements, policies, and procedures. We're looking for someone with a solid background in enterprise policies and regulatory compliance within the financial services industry. Experience in fintech, especially with the bank partnership model, is a plus. If you have a passion for compliance and a knack for navigating complex regulations, we'd love to hear from you

Who You Are

  • Dynamic communicator with excellent interpersonal, written, and oral skills.
  • Strong analytical abilities and sound judgment for confident decision-making.
  • Detail-oriented with a focus on delivering high-quality results.
  • Proven track record in strengthening compliance programs.
  • Persuasive skills to effectively advocate to managers and senior leadership.
  • Expert in managing multiple priorities and leading teams under tight deadlines in a fast-paced, dynamic environment.
  • Ability to prioritize and organize time to deliver consistent results.
  • High degree of professional maturity and integrity.
  • Skilled in exercising appropriate discretion and maintaining confidentiality.

What You'll Do

  • As the compliance leader and subject matter expert, the Director of Compliance is responsible for establishing standards and implementing procedures to ensure that the compliance programs throughout the organization are effective and efficient in identifying, preventing, detecting, and correcting noncompliance with applicable laws and regulations.
  • Provide reasonable assurance to senior management and the Board that there are effective and efficient policies and procedures in place, well understood and respected by all employees, and that the company is complying with all regulatory requirements.
  • Defining the necessary level of knowledge on existing and emerging regulatory compliance requirements across the organization.
  • Develop, oversee and monitor the annual CMS work plan that reflects the organization's unique characteristics (including performing a yearly risk assessment).
  • Periodically revise the CMS in light of regulatory and product changes.
  • Lead the team of compliance professionals, providing guidance, support and training on regulatory requirements and internal policies.
  • Monitor and assess the company's compliance with applicable laws, regulations, and internal policies, identifying and addressing any gaps and areas of improvement.
  • Keep abreast of regulatory changes and industry best practices, and proactively communicate any update or implications to relevant stakeholders.
  • Serve as a subject matter expert on compliance matters, providing guidance and advice to senior management and other business units within the company.
  • Responsible for the Compliance Committee quarterly & annual reports and meeting books including potentially reporting to the Board.
  • Where appropriate, interact with regulators with respect to particular supervisory reviews.
  • Manage the coordination efforts related to audits, testing, reviews, and examinations.
  • Develop policies and programs that encourage managers and employees to report suspected fraud and other improprieties, without fear of retaliation.
  • Coordinate internal compliance monitoring review and monitoring activities, including periodic reviews of departments.
  • Coordinate and monitor external review processes.

What We're Looking For

  • Bachelor's Degree (minimum).
  • 15 or more years of financial services U.S. regulatory lending compliance experience (knowledge of lending regulatory space in Canada is a plus).
  • Ability to work autonomously on multiple and complex assignments.
  • Experience leading process creation and improvement efforts resulting in efficiencies and productivity gain.
  • Experience with creating and implementing testing and auditing functions for various components of a compliance program.
  • Strong communication skills to lead bank partnership relationship(s) – first line of contact.
  • Consensus builder, cross functional collaborator, and ability to identify areas and projects of priority.

How to Apply

Ready to join our team? Be sure to:

Submit your resume.

Answer the custom questions provided.

Feel free to add any additional information or documents you believe are relevant to your application.

We look forward to reviewing your application

Scratchpay is committed to diversity in its workforce and is proud to be an equal opportunity employer. Scratchpay considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.