Director, Associate Relations

1 month ago

Cincinnati, Ohio, United States Mercy Health Full time

Thank you for considering a career at Bon Secours Mercy Health

The Associate Relations Director is responsible for leading a team of Associate Relations Managers supporting various markets. The Director coaches and develops team members associate relations skills, leads process improvement for case management and resolution, leads executive level investigations and ensures all performance expectations (SLAs) are achieved. This role is data driven and responsible for insights to get to root cause and make recommendations to support positive associate relations. The Director leads special projects that involve collaboration with cross-functional partners to deliver ministry Human Resources strategies.

Essential Job Functions

  • Leads a team of Associate Relations Managers who manage the review, resolution and documentation of code of conduct related matters and policy violations, including but not limited to, harassment, discrimination, retaliation, workplace violence, unprofessional behavior and complex performance issues ensuring the right balance of risk mitigation, engagement and fairness is delivered throughout the case lifecycle.
  • Supports and guides the Associate Relations Manager in handling associate employment concerns, providing quality customer service by resolving inquiries, questions and cases in a consistent, accurate and timely manner.
  • Uses strong analytical thinking and fact based decision-making skills combined with the ability to think strategically and innovatively. Examines root cause and provides recommendations to management to mitigate repeated issues.
  • Acts as a subject matter expert (SME) to support the Center of Excellence (COEs) in the development, design, implementation and administration of associate programs, practices, standard operating procedures and policies to meet the changing needs of the organization and sustaining positive associate relations.
  • Conducts employment investigations for cases of a more sensitive or complex nature, including executive level leaders.
  • Monitors Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to hold team members accountable. Identify trends and recommend SLA adjustments as appropriate (e.g., changes to scope, quality, responsibilities).
  • Leads technology enhancements to drive deeper data analytics and develop persuasive narratives and recommendations from the data. Also includes leveraging surveys and reporting to share alternative solutions and process improvement recommendations with key business partners and COEs.
  • Collaborate on behalf of associate relations and partner with cross-functional projects requiring collaboration across multiple COEs to deliver ministry Human Resources strategies.

Licensing/Certification

  • Senior Professional in Human Sources (SPHR) (preferred)

Education

  • Bachelor's degree in Human Resources (required)
  • Master's in Psychology (preferred)

Work Experience

  • 8 years of experience in Human Resources (required)
  • 3 years of experience in Associate Relations (required)

Skills

  • Associate Relations
  • Employment Law
  • Data Analysis
  • Human Resources
  • Active Listening
  • Conflict Resolution
  • Conflict Medication
  • Ability to Influence
  • Consulting
  • Management
  • Ability to Work Independently
  • Leadership
  • Mentoring
  • Relationship Building
  • Project Management
  • Self motivated
  • Presentations
  • Teamwork
  • Collaboration
  • Change Management
  • Confidential Information
  • Professional Judgement
  • Decision Making
  • Critical Thinking
  • Communication
  • Interpersonal Skills

Bon Secours Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

  • Comprehensive, affordable medical, dental and vision plans
  • Prescription drug coverage
  • Flexible spending accounts
  • Life insurance w/AD&D
  • Employer contributions to retirement savings plan when eligible
  • Paid time off
  • Educational Assistance
  • And much more

*Benefits offerings vary according to employment status

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Department:

SS Human Resources - Diversity & Inclusion

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health - Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at

  • Director, Associate Relations

    3 weeks ago

    Cincinnati, Ohio, United States Bon Secours Mercy Health Full time

    At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.The Associate Relations Director is responsible for leading a team of Associate Relations Managers supporting various markets. The Director...

  • Associate Digital Director

    3 weeks ago

    Cincinnati, Ohio, United States Curiosity Full time

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., Denver, CO or City and state must be separated by a comma followed by a space (e.g., Houston, TX )Associate Digital DirectorCuriosity believes that we cannot solve tomorrow's problems with yesterday's answers. Our Activation Team lives ahead of the media curve,...

  • Associate Creative Director

    2 weeks ago

    Cincinnati, Ohio, United States Equator Full time

    Equator is a global packaging design agency, delivering strategy to shelf without compromise. We create powerful brands that get noticed and chosen. Equator is part of SGK.POSITION SUMMARYThe Associate Creative Director assists the Creative Director with developing and directing creative vision and execution of client assignments. This position is...

  • Associate Media Director, Traditional

    3 weeks ago

    Cincinnati, Ohio, United States Curiosity Full time

    Associate Media Director, Traditional Curiosity believes that we cannot solve tomorrow's problems with yesterday's answers. Our Activation Team lives ahead of the media curve, ensuring that Curiosity is on the forefront of experience thinking. We are looking for an Associate Media Director, Traditional that will deliver unparalleled campaigns across Linear...

  • Associate Medical Director

    1 week ago

    Cincinnati, Ohio, United States AbsoluteCare Full time

    AbsoluteCare is seeking a dynamic, mission-driven clinical leader to put the principles of team-based collaborative care and population health into action for our medically complex & socially vulnerable members. AbsoluteCare is designed to care for society's most complex patients under innovative value-based care arrangements. Our patients have typically...

  • Associate Director, Patient Recruitment

    3 weeks ago

    Cincinnati, Ohio, United States Medpace Full time

    Job SummaryWe are seeking an Associate Director / Director of Patient Recruitment & Retention to support our growing team at Medpace This position will be an integral part of the Global Patient Recruitment Senior Management team as we expand our patient recruitment efforts in digital marketing, patient advocacy, and patient concierge services.This is an...

  • Associate Director Of Housing Operations, HYBRID

    2 weeks ago

    Cincinnati, Ohio, United States University Of Cincinnati Full time

    Current UC employees must apply internally via SuccessFactors - Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 50,000 students, 11,000 faculty and staff and 340,000 alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls "the...

  • Broadcast/Media Relations Internship

    7 days ago

    Cincinnati, Ohio, United States teamworkonline Full time

    The Cincinnati Cyclones are a professional hockey team playing in the ECHL.About This Position: The Broadcast/Media Relations Internship with the Cincinnati Cyclones is an all-encompassing position that will work alongside and report directly to the Director of Public Relations and Broadcasting throughout the entirety of the ECHL regular season and playoffs....

  • Director of Development, Investments and Acquisitions

    3 weeks ago

    Cincinnati, Ohio, United States Gecko Hospitality Full time

    Job Description Job Description Director of Development, Investments and Acquisitions Hotel Industry Full Service and Upper Midscale Locations As the Director of Development, Investments, and Acquisitions , you will have the opportunity to make a major contribution to our Companys continued growth and success in the Hospitality Industry.If this sounds like...

  • Program Director, Affinity Networks and Student Experiences, UCAA

    3 weeks ago

    Cincinnati, Ohio, United States Istituto Marangoni Full time

    StructureThe Program Director, Affinity Networks and Student Experiences, UCAA is an exempt (salaried) position employed by the University of Cincinnati Foundation and reports to the Senior Director of Alumni Engagement.FocusThe Program Director, Affinity Networks and Student Experiences is responsible for developing, implementing and evaluating programs...

  • Psychiatrist - Medical Director

    3 weeks ago

    Cincinnati, Ohio, United States Medpace Full time

    Job SummaryWe are seeking a Psychiatrist - Medical Director to join our dynamic team. The Medical Director will have overall responsibility for providing medical, scientific, and strategic leadership for the successful planning, execution, and reporting of clinical trials. Additionally, this role acts as the Medpace internal medical expert and will serve as...

  • Activities Director

    3 weeks ago

    Cincinnati, Ohio, United States Wallick Communities Full time

    Job DescriptionDescription We need you at the Ashford of Mt. Washington as an Activities Director Come be a part of the Wallick team where we are making a difference in residents' lives. Specifics: Full-time position. Flexibility is required. Benefits: Pay on-demand (access your money as you earn it) Paid Parental Leave Health, Dental and Vision insurance...

  • Director of Housekeeping

    3 weeks ago

    Cincinnati, Ohio, United States Lucent Group Full time

    Housekeeping Director Salary: Annual salary 45K - 50K based on experienceHousekeeping Director Shifts: Day Shift Monday - FridayBenefits:401KHealth, Dental and Vision InsurancePaid Time OffDirect Deposit What we offer: We offer our staff far more than just a place to work Rather, we are a company you can be proud of, where you will feel good about devoting...

  • Marketing Director

    3 weeks ago

    Cincinnati, Ohio, United States Ackermann Group Full time

    About Ackermann Group:Since 1938, the Ackermann Group has a long history in real estate development and property management that has continued to grow and thrive in the Midwest region. Our guiding principles of collaboration, commitment to a personal approach, and delivering above expectations are paramount to who we are as an organization. We believe in and...

  • Hall Director

    3 weeks ago

    Cincinnati, Ohio, United States Xavier University Full time

    Job Description Xavier University is a Jesuit Catholic institution located in the city of Cincinnati is seeking applicants for the position of Hall Director. Enrollment is about 7,100 total students. Residence Life houses just over 2,300 students in 11 facilities. The University encompasses eleven graduate programs including a doctorate program in...

  • Fundraising Director, Walk to End Alzheimer's

    3 weeks ago

    Cincinnati, Ohio, United States ALZHEIMERS DISEASE & RELATED DISORDERS ASSOCI Full time

    ALZHEIMERS DISEASE & RELATED DISORDERS ASSOCI Fundraising Director, Walk to End Alzheimer's Cincinnati , Ohio Apply Now DescriptionPosition Summary:As Director of Walk to End Alzheimer's, you join an exclusive team of leaders responsible for the implementation of Walk to End Alzheimer's, the world's largest fundraiser for Alzheimer's care, support and...

  • Marketing & Public Relations - Entry Level

    3 weeks ago

    Cincinnati, Ohio, United States 1101 Marketing Full time

    Company Description 1101 Marketing is a marketing firm that specializes in marketing programs for our clients' products and services. The client base for 1101 Marketing has expanded to leaders in Consumer Electronics. The the unveiling of our solidified and effective marketing program in the prestigious city of Cincinnati, OH. 1101 Marketing has developed an...

  • Director, Public Finance

    3 weeks ago

    Cincinnati, Ohio, United States Fifth Third Bank, N.A. Full time

    Make banking a Fifth Third better We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION Responsible for achieving fee income goals as a relationship manager and/or as leader of teams working on transactions and advisory roles. Develop relationships with...

  • associate account manager

    2 days ago

    Cincinnati, Ohio, United States GTB Full time

    WHO IS GTB? GTB is a global precision marketing agency, creating ideas that inspire people to act. Founded in 2007 to accelerate performance for the world's most iconic brands, GTB is part of WPP's industry-leading network of companies driving creative transformation. GTB works across 6 continents with offices worldwide. PRIMARY FUNCTION / POSITION SUMMARY:...

  • Director of Development, Colleges- Medicine

    7 days ago

    Cincinnati, Ohio, United States The University of Cincinnati Foundation Full time

    StructureThe Director of Development, Colleges, Medicine, is an exempt (salaried) position employed by the University of Cincinnati Foundation (UCF) and has a full-time assignment to the UC Academic Health Center's Office of Development and Alumni Affairs. This position reports to the Senior Director of Development, Colleges, Medicine.FocusThe Director of...