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IT Support Engineer

2 months ago

Chicago, Illinois, United States Syndigo Full time

Here at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.

Basically, we're the accurate data behind how people feel when they shop online with confidence

We cannot do all of this without our amazing people Our employees make the magic happen here at Syndigo and we're growing rapidly We're ready for you to collaborate with us to challenge the status quo


We are seeking a proactive and customer-oriented IT Support Engineer to join our IT team. The primary responsibility of this role is to provide efficient and effective first-line technical support to our internal users. The ideal candidate will possess excellent communication skills, a strong understanding of IT systems, and a passion for delivering exceptional customer service.

NOTE - This is a hybrid position with the requirement of being in the Chicago office 3-4 days per week

HOW WE'LL BE WINNING TOGETHER DAY TO DAY

  • Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
  • Identify, troubleshoot, and resolve hardware, software, and network-related issues for end-users.
  • Escalate complex technical problems to the Tier 2 support team when necessary.
  • Install, configure, and maintain computer hardware, software, and peripherals.
  • Assist with user onboarding and offboarding procedures, including setting up user accounts and permissions.
  • Provide guidance and training to users on basic IT procedures and best practices.
  • Perform routine maintenance tasks such as updates, patches, and system backups.
  • Document support activities, solutions, and common issues in the knowledge base.

WE SHOULD TALK IF THIS SOUNDS LIKE YOU

  • 4+ years experience in providing technical support to end-users.
  • Strong knowledge of Windows and macOS operating systems.
  • Familiarity with Microsoft Office Suite and common productivity applications.
  • Basic understanding of network protocols and troubleshooting.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a team environment.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) would be a plus.
Diversity, Equity & Inclusion

Authenticity fuels our work. In fact, it's one of our Syndigo Values. To achieve the best version of our organization, we know it takes new ideas, new approaches, new perspectives and new ways of thinking. A purpose we are 100% committed to cultivating.

Diversity is woven into our fabric at Syndigo and it's how we stay an industry leader, innovating technology solutions that equip our customers with everything they need to be successful

All are welcome here and we invite you to join our team if you are ready to help us continue that growth

GDPR/CCPA

Syndigo, to process applications, holds onto data for a "reasonable time" after applications are submitted. This data is stored for Syndigo's internal use by HR/Recruiting Staff only. Verified requests for data deletion and exports will be completed upon request.

Syndigo Job Applicant Privacy Notice

At Syndigo, we care about your privacy. As you go through our recruitment process, we are committed to being transparent about how we process your personal data. To learn more about how Syndigo processes your personal data, go to our Job Applicant Privacy Notice.