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Data Analyst, Customer Success Enablement

4 months ago

Chicago, Illinois, United States VTS Full time

As the Data Analyst on the Customer Success Enablement team, your role is pivotal in supporting our customer-facing teams. You will be instrumental in the development of dashboards and reporting focused on customer insights. The Customer Success Enablement team, of which you will be a key part, is responsible for providing visibility into our customers' businesses. This visibility, along with the actionable insights, standardized data, and tools you provide, drives outcome-focused engagements with our customers, contributing significantly to our overall success.

To thrive in this role, you will utilize your prior experience in analytical tools such as SQL and BI tools. You must also have strong communication skills, be curious about identifying areas of improvement/automation, and be able to act independently by taking a project from start to finish.

Here's what you can expect as a Data Analyst on the Customer Success Enablement team - you will:

  • Build moderate to complex SQL queries
  • Extract, transform, and load (ETL) data for visualization tools like Looker
  • Transform data into succinct stories that focus on preferred customer outcomes and key performance indicators
  • Present reports and insights to both internal and external stakeholders
  • Become an expert on VTS products and services to understand the key metrics that are important for clients' objectives
  • Discover new opportunities, areas of automation, or valuable conclusions using data analysis

What VTS Values & How We Show It

  • Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees
  • Be Customer Obsessed - We're employee obsessed too VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches
  • Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees
  • Move as One - We work in an open floor plan to promote cross-functional collaboration.
  • Take Ownership - Be an owner of the company you're building with our equity packages.
  • Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more

About VTS:

VTS is the commercial real estate industry's only technology company that unifies owners, operators, brokers, and tenants in a single platform to capitalize on opportunities revealed in every square foot of their properties. In 2013, VTS revolutionized the commercial real estate industry's leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party data source in the industry, transforming how strategic decisions are made and executed by CRE professionals across the globe.

With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every business stakeholder in commercial real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence. VTS is the global leader, with more than 60% of Class A office space in the U.S., and 12 billion square feet of office, retail, and industrial space is managed through our platform worldwide. VTS' user base includes over 45,000 CRE professionals and industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. To learn more about VTS, and to see our open roles, visit

VTS maintains offices in New York City, London, Toronto, Chicago, and San Francisco.
To learn more about VTS and to see our open roles, visit us at or follow us on Instagram (@WeAreVTS), Twitter (@WeAreVTS), or LinkedIn.



EEO Guidelines

VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

All your information will be kept confidential according to EEO guidelines. For more information about what we collect and how we use it, please refer to the Candidate Privacy Statement.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at



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