Process and Operations Manager, Last Mile Transportation

3 weeks ago

Bentonville, United States AMISEQ Full time

Essential Functions-

  • Supports and executes defined Company Operations processes by collaborating with cross-functional partners to ensure the needs of the customer and business are met.
  • Expectation of daily communication with internal and external partners regarding process information, requirements, and performance measurements to support compliance of the Last Mile business.
  • Company Operations process examples include reviewing customer feedback, managing lost or delayed freight, priority shipping, inventory resolution, and daily management of carriers.
  • Researches and resolves process breakdown issues for Company Operations by identifying root cause, potential solutions; execution of solutions in a timely manner; and escalates complex issues to manager.
  • The candidate will be able to translate iterative problem solving into creation of best-practice standards and ensure their successful implementation at scale at the later roll-out stage.
  • Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy and applying these in executing business processes and practices.
  • Completes work assignments and priorities in Company Operations by using policies, data, and resources.
  • Adapts to and learns from change, difficulties, and feedback.
  • Recommends and proactively designs improvement opportunities to enable the Last Mile team to meet its customer promise.
  • Solutions will be grounded in data and metrics that drive the business.


Preferred Qualifications-

  • Masters degree in Statistics, Math, Economics, Industrial Engineering or related field and 1 year experience in data analytics.
  • 3 year experience in managing transportation and supply chain operations.
  • Ability to manage multiple projects at once while ensuring deadlines are met and data output is accurate and appropriate for the business.
  • Must also be able to deal with ambiguity and make independent decisions about what data and approach is best for the task at hand.
  • Proficiency with MS-Excel, MS-Access, SQL.
  • Exceptional analytical skills, excellent at handling large and complex data sets with SQL, or other analytical tools.
  • Demonstrates up-to-date expertise in business systems and applies this to the development, execution, and improvement of action plans.
  • Ensures integrity and efficiency of reports and data.
  • Partners with supported functions to determine reporting solutions.
  • Cross-functional communication and project management skills.

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