Corporate Training Operations Manager

7 days ago

Bentonville, Arkansas, United States NorthWest Arkansas Community College Full time

NorthWest Arkansas Community College (NWACC) is committed to delivering high-quality, affordable education that empowers lives and strengthens communities in Northwest Arkansas and beyond. As a leading community college in the region, NWACC offers a diverse range of associate degrees, certificates, and workforce training programs designed to prepare students for successful careers and futures.

This position is located within the Institute for Corporate and Public Safety (ICPS), a federally funded training entity under the Rural Domestic Preparedness Consortium (RDPC). Under the direction of the ICPS Director, the Training Coordinator will oversee all class requests for a series of courses offered throughout the United States and its territories. This is a full-time provisional, grant-funded position.

Essential Duties and Responsibilities
  • Manage 60 or more delivery requests at any given time, ensuring timely and efficient processing.
  • Support contract trainer activities for each training delivery request, fostering effective working relationships with key stakeholders.
  • Develop and maintain strong relationships with State Approving Authority (SAA) representatives from each state and local point of contact (LPOC).
  • Serve as the primary point of contact for RDPC administration, instructors, SAA, and LPOC stakeholders for each class delivery.
  • Analyze delivery schedules and registration status to determine next steps and schedule work efficiently.
  • Responsible for tracking program documents, maintaining databases, and establishing and maintaining files for the ICPS Director/Principal Investigator.
  • Collect, record, and track data on training sessions to report compliance results, including updates to a national website.
  • Process all DHS course-specific paperwork, including course rosters, pre- and post-tests, course registrations, and course evaluations.
  • Prepare and track operational purchase requisitions, ensuring timely and accurate completion.
  • Make travel arrangements, itineraries, and calendars for upcoming course sessions, adapting to changes as needed.
  • Evaluate, approve, and arrange in-process travel changes during and after business hours.
  • Ensure the timely and accurate printing and shipping of course materials.
  • Scan documents for electronic filing and maintain paper and electronic filing systems, adhering to established protocols.
  • Update and document delivery procedures as needed to sustain the delivery program.
  • Conduct quality assurance checks on delivery activities to ensure excellence and adherence to standards.
Required Skills and Qualifications
  • Proven ability to build lasting relationships with key stakeholders, facilitating effective communication and collaboration.
  • Excellent verbal and written communication skills, demonstrated through clear and professional interactions with others via phone, email, chat, instant messaging, and in-person meetings.
  • A deep understanding of and appreciation for the community college's role in providing access to higher education, as well as the diverse student populations served by NWACC.
  • The ability to work with multiple customer, participant, and partner types, often with divergent needs, and adapt to changing circumstances.
  • Strong project management skills, including planning, organization, and scheduling work to meet deadlines and prioritize key objectives.
  • Basic spreadsheet and web form skills, with the ability to learn and apply new information and technologies in a timely manner.
  • The capacity to track expenses at the delivery level, ensuring accuracy and transparency.
  • Reliable attendance and punctuality, with the ability to maintain regular working hours and adjust to changing schedules as needed.
  • A commitment to ongoing learning and professional development, embracing new knowledge, experiences, and best practices.
  • Flexibility and adaptability in responding to changing priorities and demands, while maintaining a focus on delivering exceptional results.
  • The ability to support online, in-person, and hybrid courses, leveraging various instructional methods to engage learners effectively.
  • Proficiency in using web-based learning management systems to facilitate teaching, learning, and administrative tasks.
  • The capacity to manage 50-60 projects simultaneously, prioritizing tasks and activities to achieve desired outcomes.
  • Exceptional organizational skills, attention to detail, and commitment to customer service, ensuring seamless interactions and experiences for all stakeholders.

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