Customer Success Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Chicago, United States IG Recruit Full time

Job Title: Client Success Manager

Location: Chicago Illinois

Company: workplace technology company


IG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success Manager

Reporting to the COO, This technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them to make the most and find value in products and solutions.

You will monitor clients through analysis of data, networking with internal teams and providing insights on client-to-business interactions and improvement of the quality of the customer experience through product support and handling customer complaints and feedback.

The customer success manager will work closely with Account Managers helping them to deliver planned growth by ensuring high levels of customer satisfaction.


A few of the Key Duties and Responsibilities

  • Build strong, long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way.
  • Establishing clear client retention goals, milestones, and a plan to exceed expectations and satisfaction.
  • Develop a risk plan for each customer, proactively identifying and evaluating risk against service delivery and taking action to avoid dissatisfaction and ultimately drive retention throughout the customer life cycle.
  • Provide support during onboarding and training to improve adoption and usage.
  • Reviewing client-related data and metrics to ensure any issues arising from adoption, trends, features, tickets etc… are all positively and efficiently dealt with.
  • Attending support calls to discuss issues with the service desk team and client pointing out metrics, trends, and solutions.
  • Review customer complaints and concerns and seek ways to improve the customer experience. In addition, you should be obtaining user feedback.
  • Analyse customer data to improve the customer experience.


Key Skills and Experience

  • Proven work experience (3 years +) as a Customer Success Manager or similar role (e.g., Technical Account Manager, Client Relationship Manager).
  • Experience in a Tech and/or SaaS business working closely with the products.
  • Track record of improving customer satisfaction through a planned and structured approach.
  • Track record of helping enterprise clients expand their usage.



  • Chicago, United States IG Recruit Full time

    Job Title: Client Success Manager Location: Chicago Illinois Company: workplace technology companyIG Recruit is proud to be a valued recruitment partner with a high-growth global workspace technology company. Due to extensive growth, our client is looking to recruit an experienced Client Success ManagerReporting to the COO, This technically savvy Customer...

  • Manager of Customer Success

    Found in: beBee S US - 3 days ago


    Chicago, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the...

  • Manager of Customer Success

    Found in: beBee jobs US - 3 days ago


    Chicago, Illinois, United States CADDi Full time

    About Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for a...


  • Chicago, United States CADDi Full time

    Job DescriptionJob DescriptionAbout Us:At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with...


  • Chicago, United States AssetWatch, Inc. Full time

    Job DescriptionJob DescriptionAssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders...


  • Chicago, United States Nitel Full time

    Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position You are...

  • Manager of Customer Success

    Found in: Resume Library US A2 - 1 week ago


    Chicago, Illinois, United States CADDi Full time

    About Us: At CADDi, we're revitalizing American manufacturing by unlocking the potential of historical drawings and supply chain data. Our product, CADDi Drawer, empowers customers to break the cycle of reinventing the wheel, transforming individual tribal knowledge into valuable company assets. Equipping our clients with Drawer, we're paving the way for...


  • Chicago, United States Intelliswift Software Inc Full time

    Title - Senior Customer Success Manager Location - Remote Pay rate - $54.37 per hour on W2 Duration - 3 Months We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers....


  • Chicago, United States Intelliswift Software Inc Full time

    ** Manager is open to remote candidates in the US ** We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Client Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an...

  • Sr. Customer Success Manager

    Found in: Appcast Linkedin GBL C2 - 2 weeks ago


    Chicago, United States Russell Tobin Full time

    Sr. Customer Success ManagerPay Rate: $47-52 / hourHybrid: Chicago, ILContract: 3-6 months (multiple positions available)We are reinventing how brands succeed by changing the world through digital experiences. Join us and work with digital marketing leaders and innovators as a trusted executive advisor on how to create scalable, useful personalized customer...


  • Chicago, United States Charger Logistics Full time

    Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with the room to...


  • Chicago, United States Endeavor Full time

    The Challenge We are looking for a Senior Customer Success Manager to join our Customer Experience team. In this role, you will actas a trusted advisor for our strategic customers from the start of their journey to renewal in a high-to-medium touch role.As a Senior CSM, you will be assigned to a portfolio of customers and be responsible for the success of...

  • Senior Manager, Customer Success

    Found in: Resume Library US A2 - 1 week ago


    Chicago, Illinois, United States ServiceNow Full time

    Job Description The Customer Outcomes Success Sr. Manager will be responsible for developing and maintaining a portfolio of Customer Success (CS) accounts and developing a team of Success Architects (SAs), Platform Architects (PAs) and Customer Success Managers (CSMs) across ServiceNow’s Customer Success Clients. The Sr. Manager will develop senior...


  • Chicago, United States CS Recruiting Full time

    Our clients mission is to simplify logistics payments. This company is building modern economic infrastructure to enable frictionless payments for one of the world's largest industries logistics. Shippers, carriers and 3pls that onboard to this company eliminate painful billing and payment errors resulting in spending 4% less and an 80% increase in back...


  • Chicago, United States PatientIQ Full time

    Job DescriptionJob DescriptionThe PatientIQ Customer Success Manager (CSM) owns the success, retention and growth of PatientIQ clients by helping clients get the most out of the PatientIQ product, network and services. The CSM will serve as the main point of contact post implementation, driving value through helping clients improve data collection, workflow...


  • Chicago, United States Cancer IQ Full time

    Job DescriptionJob DescriptionThe Director of Customer Success at CancerIQ is a critical leadership role that sits at the intersection of customer engagement, product innovation, and healthcare impact. This position is responsible for defining the vision and strategy of the Customer Success department, ensuring that our solutions are effectively meeting the...

  • Customer Success Specialist

    Found in: beBee S US - 2 weeks ago


    Chicago, United States Wolters Kluwer Full time

    CE's mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. We are searching for a Customer Success Specialist ...

  • Customer Success Specialist

    Found in: beBee jobs US - 2 weeks ago


    Chicago, Illinois, United States Wolters Kluwer Full time

    CE's mission is to improve care worldwide. To achieve this vision CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their work-flow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. We are searching for a Customer Success Specialist...

  • Customer Success Specialist

    Found in: beBee jobs US - 2 weeks ago


    Chicago, Illinois, United States CancerIQ Full time

    As a Customer Success Specialist at CancerIQ, you will be the frontline of our engagement with healthcare professionals, ensuring they have the support and resources needed to effectively use our platform.The Role and Responsibilities:Account Management: Building and maintaining strong relationships with a portfolio of customers, understanding their unique...

  • Customer Success Engineer

    Found in: beBee jobs US - 2 weeks ago


    Chicago, Illinois, United States Fingerprint Full time

    Are you a tech-savvy individual with a strong background in JavaScript and a passion for web technologies? Do you enjoy working closely with customers, leveraging your expertise to diagnose and resolve complex technical issues? If so, we have the perfect opportunity for you As a Customer Success Engineer at Fingerprint, you'll be an integral part of our...