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Application Support/Product Specialist

4 months ago

New York, United States Myticas Consulting Full time

Myticas's direct client based out of New York, NY (Open for 100% Remote) is currently seeking a Application Support/Product Specialist for a contract position.


Job Responsibilities:

  • Acts as the primary response to incoming tickets in a timely manner and obtain as much relevant information to fill gaps in each case
  • Analyze and troubleshoot cases to understand steps to resolve the issue
  • Communicate with team members to escalate high priority cases
  • Document all relevant steps taken to understand the resolution of issues
  • Interacts with customer and understands the client business process
  • Relays issues and improvements back to the development team


Required Skills/Experience:

  • Bachelor's degree in Accounting, Business, Computer Science or equivalent
  • Knowledge / experience with financial consolidation, accounting principles (GAAP, IFRS) or budgeting/ planning processes such as HR planning, revenue and cost modeling
  • Knowledge of and experience with any of the following products/technologies: CCH Tagetik, OneStream, Anaplan, Host Analytics, Board, Longview, Hyperion,HFM, SAP BPC, IBM Cognos, SQL, Oracle Databases and other analytics tools (Qlik, Tableau, Smartview, SAP SAC)
  • Experience in either a consultancy firm or within a Finance department as a system admin
  • Has strong technology and business acumen
  • Strong analytical, problem-solving skills (business & technical) and troubleshooting skills


Preferred Skills:

  • Fluency in Spanish.
  • Experience with Salesforce or other ticketing systems.
  • Understanding of finance or accounting concepts.
  • Knowledge of SQL syntax.
  • Foundational understanding of coding.