IT Apple/Mac Technician

2 months ago

Philadelphia, United States firstPRO, Inc Full time

firstPRO is seeking a qualified IT Apple/Mac Support Technician for our client, a large organization based out of Pennsylvania. They are seeking someone with JAMF experience.

Job Details

  • Compensation: Up to $32/hour with weekly compensation
  • Type: Contract (4+ months)
  • 100% Onsite
  • Schedule: Monday through Friday, 8:00 AM to 5:00 PM


Job Responsibilities

  • Collect and evaluate information related to technical issues and challenges.
  • Provide timely technical support and assistance via phone, email, or in person, ensuring top-notch customer service throughout.
  • Document all support requests using electronic ticketing systems and managing them through to resolution.
  • Troubleshoot and resolve desktop computing issues caused by system failures, misconfigurations, user errors, or inexperience through phone, in-person, or remote desktop support.
  • Efficiently reset passwords, unlock accounts, clear print queues, and log all service requests into the helpdesk system while adhering to institutional acceptable use policies.
  • Install, configure, maintain, and diagnose hardware, software, and network components to support academic and administrative computing needs, following directives.
  • Ensure the integrity and consistency of support processes, procedures, and documentation across college-wide technical support initiatives.
  • Effectively communicate with faculty, staff, and administrators at various levels, both technical and non-technical, to ensure their technical needs are met.
  • Collaborate with management, faculty, and staff to facilitate the repair or replacement of faulty equipment, managing warranty-related reimbursements as necessary.
  • Independently prioritize tasks in emergencies and escalate issues to appropriate resources when needed.
  • Assist in maintaining and deploying hardware and software inventories across the college, as directed.


Job Requirements

  • A high school diploma or equivalent (GED) is required.
  • At least three years of hands-on experience supporting Apple/Mac computers, mobile devices, and applications within a professional environment, using IOS, MS Windows, and MS Office Suite (both Windows and Apple/Mac versions).
  • Strong customer service skills and professionalism are essential.
  • Experience troubleshooting Mac OS and resolving issues on computers and mobile devices (Apple Genius experience is a bonus).
  • Familiarity with cloud-based SaaS products and security tools (preferably JAMF, SysAid/Remedy, Idaptive, Adobe Creative Cloud, G-Suite, AWS).

  • IT Apple/Mac Support Technician

    3 days ago

    Philadelphia, United States firstPRO, Inc Full time

    firstPRO is seeking a qualified IT Apple/Mac Support Technician for our client, a large organization based out of Pennsylvania. They are seeking someone with JAMF experience. Job Details Compensation: Up to $41/hour with weekly compensation Type: Contract (7+ months) 100% OnsiteSchedule: Monday through Friday, 8:00 AM to 5:00 PM Job Responsibilities Collect...

  • IT Apple/Mac Support

    4 weeks ago

    philadelphia, United States firstPRO, Inc Full time

    firstPRO is seeking a qualified IT Apple/Mac Support Technician for our client, a large organization based out of Pennsylvania. They are seeking someone with JAMF experience. Job Details Compensation: Up to $38/hour with weekly compensation Type: Contract (4+ months) 100% OnsiteSchedule: Monday through Friday, 8:00 AM to 5:00 PM Job Responsibilities Collect...

  • IT Apple/Mac Support

    4 weeks ago

    philadelphia, United States firstPRO, Inc Full time

    firstPRO is seeking a qualified IT Apple/Mac Support Technician for our client, a large organization based out of Pennsylvania. They are seeking someone with JAMF experience. Job Details Compensation: Up to $38/hour with weekly compensation Type: Contract (4+ months) 100% OnsiteSchedule: Monday through Friday, 8:00 AM to 5:00 PM Job Responsibilities Collect...

  • firstPRO, Inc | IT Apple/Mac Support Technician | philadelphia, pa

    3 days ago

    philadelphia, United States firstPRO, Inc Full time

    firstPRO is seeking a qualified IT Apple/Mac Support Technician for our client, a large organization based out of Pennsylvania. They are seeking someone with JAMF experience. Job Details Compensation: Up to $41/hour with weekly compensation Type: Contract (7+ months) 100% OnsiteSchedule: Monday through Friday, 8:00 AM to 5:00 PM Job Responsibilities Collect...

  • Apple/Mac Support Technician

    4 weeks ago

    philadelphia, United States firstPRO, Inc Full time

    We are seeking a skilled and customer-focused IT Support Specialist to join our team for an on-site, 4+ month contract in Philadelphia, PA.This position is responsible for providing top-tier support through various channels, including telephone, email, walk-ins, and remote desktop control. You will manage and resolve service requests, escalating more complex...

  • Apple/Mac Support Technician

    1 month ago

    Philadelphia, United States firstPRO, Inc Full time

    We are seeking a skilled and customer-focused IT Support Specialist to join our team for an on-site, 4+ month contract in Philadelphia, PA.This position is responsible for providing top-tier support through various channels, including telephone, email, walk-ins, and remote desktop control. You will manage and resolve service requests, escalating more complex...

  • Jamf/Mac Specialist

    3 weeks ago

    Philadelphia, United States firstPRO, Inc Full time

    We are seeking an experienced Jamf/Mac Specialist to join our client's team on a 7-8+ month consulting contract in Philadelphia. This role involves configuring, managing, and optimizing our Apple device management platform to enhance the user experience and streamline IT operations.Key Responsibilities:Serve as the primary technical lead for Jamf Pro...

  • Jamf/Mac Specialist

    3 weeks ago

    philadelphia, United States firstPRO, Inc Full time

    We are seeking an experienced Jamf/Mac Specialist to join our client's team on a 7-8+ month consulting contract in Philadelphia. This role involves configuring, managing, and optimizing our Apple device management platform to enhance the user experience and streamline IT operations.Key Responsibilities:Serve as the primary technical lead for Jamf Pro...

  • Apple/Mac Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States firstPRO, Inc Full time

    We are seeking a skilled IT Support Specialist to join our team for a contract in Philadelphia, PA.This position is responsible for providing top-tier support through various channels, including telephone, email, walk-ins, and remote desktop control. You will manage and resolve service requests, escalating more complex issues as necessary, while ensuring a...

  • MAC Specialist

    1 month ago

    philadelphia, United States firstPRO, Inc Full time

    firstPRO is seeking an IT Apple Support Contractor to resolve support service via telephone, email, walk-in, or remotely. This role is a 4-month contract position that is on site in Philadelphia, PA. Our client is looking for someone to perform repairs, installations, and maintenance of computer hardware and software for Apple...

  • MAC Specialist

    2 months ago

    Philadelphia, United States firstPRO, Inc Full time

    firstPRO is seeking an IT Apple Support Contractor to resolve support service via telephone, email, walk-in, or remotely. This role is a 4-month contract position that is on site in Philadelphia, PA. Our client is looking for someone to perform repairs, installations, and maintenance of computer hardware and software for Apple...

  • MAC Engineer

    1 month ago

    Philadelphia, United States firstPRO, Inc Full time

    Provide exceptional customer service, this position resolves support service requests via telephone, email, walk-in or via remote desktop control; and filters, articulates, logs, and/or escalates more complex issues to the appropriate support level(s). Analyzes and performs repairs, installations, deskside support and maintenance of computer hardware and...

  • MAC Engineer

    4 weeks ago

    philadelphia, United States firstPRO, Inc Full time

    Provide exceptional customer service, this position resolves support service requests via telephone, email, walk-in or via remote desktop control; and filters, articulates, logs, and/or escalates more complex issues to the appropriate support level(s). Analyzes and performs repairs, installations, deskside support and maintenance of computer hardware and...

  • Apple Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States firstPRO, Inc Full time

    firstPRO, Inc is seeking a skilled IT professional to provide technical support for Apple devices. This role involves resolving technical issues via various channels, including telephone, email, and walk-in support. The successful candidate will work on-site in Philadelphia, PA, and be responsible for performing repairs, installations, and maintenance of...

  • MAC / JAMF Administrator

    4 weeks ago

    Philadelphia, Pennsylvania, United States Beacon Hill Full time

    Job Summary:This is an on-site position that requires 5 days of work per week in the Fairmount section of Philadelphia. The position involves troubleshooting issues over the phone, managing desktop and laptop imaging using JAMF, and maintaining, analyzing, and troubleshooting employee hardware, operating systems, and applications. The ideal candidate will...

  • IT Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Synerfac Full time

    Job Summary Synerfac is seeking a skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients. This is a full-time, in-office position located in Philadelphia. Key Responsibilities • Gather and analyze information regarding technical issues. • Respond...

  • IT Support Specialist

    1 month ago

    Philadelphia, Pennsylvania, United States Synerfac Full time

    Immediate IT Support Tech OpeningJoin Synerfac as a full-time IT Support Tech in our Philadelphia office. As a key member of our team, you will provide hands-on technical support for Apple and Mac products and software.Responsibilities:Gather and analyze information regarding technical issues to provide effective solutions.Respond to requests for technical...

  • IT Support Specialist

    4 weeks ago

    Philadelphia, Pennsylvania, United States Synerfac Full time

    Job Title: IT Support SpecialistJob Summary: Synerfac is seeking an IT Support Specialist to join our team. As an IT Support Specialist, you will provide technical support and assistance to our clients, ensuring they receive the best possible service. Responsibilities: Provide technical support and assistance to clients via phone, email, and in-person....

  • Family Practice

    1 week ago

    Philadelphia, United States B2B Staffing Services, Inc. Full time

    Physician - Acute Care - Locums Location: Houston, PAJob Description:" json"Join an exciting opportunity to make a significant impact on the lives of our nation's veterans as a General Medicine Provider! You'll engage in meaningful work performing Compensation & Pension exams and Separation Health Assessments while enjoying the flexibility to operate from...

  • Junior Systems Engineer/Windows/VMware/Hybrid

    1 month ago

    Philadelphia, United States Motion Recruitment Full time

    Are you looking to advance your skillset into Systems and Servers? As a Junior Systems Engineer, you will play a crucial role in supporting the design, implementation, and maintenance of our IT systems. You will work closely with senior engineers and cross-functional teams to ensure the efficiency and reliability of our systems infrastructure. This position...