IT Apple/Mac Support Technician

3 days ago

Philadelphia, United States firstPRO, Inc Full time

firstPRO is seeking a qualified IT Apple/Mac Support Technician for our client, a large organization based out of Pennsylvania. They are seeking someone with JAMF experience.


Job Details

  • Compensation: Up to $41/hour with weekly compensation
  • Type: Contract (7+ months)
  • 100% Onsite
  • Schedule: Monday through Friday, 8:00 AM to 5:00 PM


Job Responsibilities

  • Collect and evaluate information related to technical issues and challenges.
  • Provide timely technical support and assistance via phone, email, or in person, ensuring top-notch customer service throughout.
  • Document all support requests using electronic ticketing systems and managing them through to resolution.
  • Troubleshoot and resolve desktop computing issues caused by system failures, misconfigurations, user errors, or inexperience through phone, in-person, or remote desktop support.
  • Efficiently reset passwords, unlock accounts, clear print queues, and log all service requests into the helpdesk system while adhering to institutional acceptable use policies.
  • Install, configure, maintain, and diagnose hardware, software, and network components to support academic and administrative computing needs, following directives.
  • Ensure the integrity and consistency of support processes, procedures, and documentation across college-wide technical support initiatives.
  • Collaborate with management, faculty, and staff to facilitate the repair or replacement of faulty equipment, managing warranty-related reimbursements as necessary.
  • Independently prioritize tasks in emergencies and escalate issues to appropriate resources when needed.
  • Assist in maintaining and deploying hardware and software inventories across the college, as directed.


Job Requirements

  • A high school diploma or equivalent (GED) is required.
  • At least three years of hands-on experience supporting Apple/Mac computers, mobile devices, and applications within a professional environment, using IOS, MS Windows, and MS Office Suite (both Windows and Apple/Mac versions).
  • Strong customer service skills and professionalism are essential.
  • Experience troubleshooting Mac OS and resolving issues on computers and mobile devices (Apple Genius experience is a bonus).
  • Familiarity with cloud-based SaaS products and security tools (preferably JAMF, SysAid/Remedy, Idaptive, Adobe Creative Cloud, G-Suite, AWS).

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