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Service Manager

2 months ago

Pittsburg, United States Insight Global Full time

One of Insight Global's clients is seeking a Service Manager to directly manage our customer facing Service team. Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.


Must Haves:

  • Bachelors degree in Communication, Business, or management related field
  • 3-5 years of store manager, general manager, o logistics manager Experience - preferably retail
  • Active drivers license
  • At least 21 years old
  • Provide previous employment documentation