Service Operations Manager

5 days ago


Pittsburg, California, United States Insight Global Full time
Job Description

Insight Global is seeking a Service Manager to oversee our customer-facing Service team. The ideal candidate will have experience in hiring and performance management, as well as managing team performance and providing leadership.

Responsibilities
  • Hire and manage a team of service representatives
  • Manage team performance and provide leadership
  • Resolve customer-related issues
  • Train team members on sales techniques
  • Perform goodwill at customer sites while maintaining high customer satisfaction
  • Meet sales, profit, inventory, and payroll goals
  • Manage budget and address operational issues
Requirements
  • Valid driver's license
  • High School Diploma/GED; Bachelor's Degree or equivalent work experience preferred
  • 2-5 years of management experience, preferably as a store manager, general manager, or logistics manager

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.



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