Customer Service Associate

1 month ago


Pittsburg, Texas, United States JBS USA Holdings, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Pilgrim's. As a key member of our customer-facing team, you will be responsible for managing customer accounts, processing orders, and coordinating with various departments to ensure seamless order fulfillment.

Key Responsibilities
  • Manage customer accounts, including processing daily orders and coordinating with production planning, inventory control, and transportation teams.
  • Maintain accurate and up-to-date procedures manuals, detailing processing requirements for each assigned account.
  • Evaluate and troubleshoot production and transportation issues to ensure timely order delivery.
  • Confirm pricing and acknowledge order entry within 24 hours of receipt.
  • Ensure proper invoicing by verifying and confirming customer pricing and contract prices.
  • Coordinate with credit, accounting, and customer teams on discrepancies and process credits/debits/re-bills as required.
  • Report customer feedback and complaints to management, sales, and consumer relations.
  • Promote a positive and professional representation of the company to each customer.
Requirements
  • Typically requires an Associate's Degree in a related field or equivalent work experience.
  • 1-3 years' experience in a customer service-related position.
  • Exceptional practical and critical thinking skills, professional telephone skills, and ability to work in a fast-paced environment.
  • Strong written and verbal communication skills, efficient and detail-oriented, and ability to evaluate and maintain a positive attitude.
  • General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.
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