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Technical Operations Specialist

2 months ago

Lake Mary, United States Modern Networks Full time

Company Overview:

Founded in 2022, we’ve quickly established ourselves as a leader in the advanced wireless network engineering and Internet of Things (IoT) sectors. We provide advanced wireless engineering solutions for public safety, critical infrastructure, and essential services sectors. Our expertise includes deploying rugged computing, IoT, and wireless solutions to help organizations solve complex technology problems and improve efficiency.


Job Summary:

We are seeking a Technical Operations Specialist to manage our inventory and handle various technical and non-technical tasks within the office. The ideal candidate will have a strong technical aptitude and experience in computer technology, networking, or technical support.


Key Responsibilities:


Inventory Management: Handle all aspects of inventory including receiving, stocking, and organizing.


Order Fulfillment: Pick, pack, and ship orders accurately and efficiently.


Activation and Configuration Support:

  • Perform basic configuration of networking routers, laptops, and other devices.
  • Navigate activation portals and configuration interfaces from various hardware and software manufacturers (e.g., Cradlepoint, Semtech, Peplink, Dell, Getac, AT&T, Verizon).
  • Carrier SIM data plan activations and provisioning
  • Provide Tier 1 technical support and assistance as needed.


Office and Warehouse Tasks:

  • Perform other technical and non-technical activities within the office and warehouse as required.


Skills and Qualifications:

  • Experience as a computer technician, network specialist, technical support, helpdesk, or similar technical role.
  • Strong technical aptitude and ability to configure networking equipment and other technology hardware.
  • Comfortable navigating various activation portals and configuration interfaces.
  • Cellular carrier experience is a plus
  • Excellent organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Strong communication skills.
  • IT or other technical certifications is a plus (e.g., CompTIA A+, Network+, CCNA, or similar)


Other Requirements: This role has certain physical requirements including but not limited to:

  • Operating a pallet jack
  • Lifting and carrying up to 50 lbs.
  • Standing for extended periods and walking throughout the office.
  • Bending, stooping, kneeling, climbing ladders
  • Ability to handle small components with precision.
  • Good vision and hearing for detailed inspection and communication


What We Offer:

  • Competitive salary
  • Holiday Pay – 12 days of paid designated holidays annually
  • Unlimited PTO
  • Be part of a company that values work-life balance and employee well-being
  • Opportunities for professional growth and development


At Modern Networks, we are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. We believe that our differences make us stronger and that a diverse team brings a wealth of perspectives and ideas. We welcome applicants from all backgrounds and do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are proud to be an equal opportunity employer and are dedicated to fostering an environment where everyone can thrive.