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Head of Information Technology

2 months ago

Fort Worth, United States Catapult Solutions Group Full time

Head of IT

Onsite – Dallas and Fort Worth

Full-time position


We are seeking a Head of IT to collaborate closely with the CIO, focusing on strategic planning, IT operations, and budget optimization. The ideal candidate will have a strong background in strategy development, IT systems consolidation, consolidation platforms, applications oversight, vendor management, and IT service delivery. You will lead efforts in IT operations, supply chain management, and application performance to drive business success while managing internal and external IT suppliers effectively


About Our Client

Our client is a leading global provider of device protection and related services. With a history spanning over 20 years, they specialize in offering innovative solutions for mobile devices, consumer electronics, and home appliances. The company operates internationally, serving major wireless carriers, retailers, and other channel partners. Their core values include customer-centricity, innovation, and sustainability, with a mission to keep people connected to the things that matter most in their lives.


Job Description

As the Head of IT/ Director, you will be responsible for overseeing IT Operations and Delivery for the US & Canada region. This critical role involves managing all IT needs to ensure high-quality service to customers, as well as managing both internal and external IT suppliers. You will play a pivotal role in shaping the IT service strategy and ensuring its alignment with broader IT and enterprise strategic plans.

The ideal candidate is passionate about leveraging technology to drive business success and has a service-oriented approach to IT. You will collaborate with cross-functional teams, influence key stakeholders, and lead IT operations in a complex, dynamic environment requiring 24/7 support. This position offers an exciting opportunity to make a significant impact on the company's IT infrastructure and service delivery.


Duties and Responsibilities

  • Provide oversight for the operations and support of IT systems that fulfill business needs
  • Lead the development of IT Service strategy and ensure its integration with broader IT and enterprise plans
  • Conduct regular budget reviews and assist with remediation plans as required
  • Ensure effective administration of service level management and reporting processes
  • Produce timely, reliable, and accurate service reports based on SLA targets
  • Build and maintain relationships with IT leaders to understand and meet business needs cost-effectively
  • Stay current on new technologies and service management practices
  • Own the IT side of customer relationships, ensuring service expectations and SLAs are met
  • Oversee vendor and partner relationship management
  • Work with all IT teams to ensure core IT functions are reliable, stable, and efficient
  • Drive application and infrastructure problem management execution plans
  • Assist with compliance reviews and represent IT during external audits


Required Experience/Skills

  • Bachelor's or master's degree in computer science, information systems, business administration, or related field
  • Proven experience in leading IT operations teams in complex, 24/7 support environments
  • Strong vendor management and partner relation skills
  • Excellent service management planning and execution skills
  • Exceptional leadership and communication skills
  • Demonstrated experience in establishing standard processes and managing performance metrics
  • Effective influencing and negotiation skills
  • Excellent verbal and written communication skills
  • Strong project execution and service delivery capabilities
  • Customer-oriented with the ability to multi-task and support multiple geographic locations


Nice-to-Haves

  • Relevant industry certifications
  • Involvement in professional IT industry groups
  • Experience in the mobile device protection or related services industry


Education

Bachelor's or master's degree in computer science, information systems, business administration, or related field, or equivalent work experience.


Salary: $150,000 per year + Bonus + Full Benefits


Call-to-Action

Join our dynamic team and shape the future of IT service delivery Apply now and be part of a global leader in device protection and related services.


IT Management | Service Delivery | Operations | ITIL | Vendor Management | Customer Service | Technology Leadership | Strategic Planning