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Sales Supervisor

2 months ago

New York, United States Missoni Full time
About us

It’s the right period to join the Missoni Family as we go through a rapid period of growth. We are currently seeking for motivated and passionate Selling Supervisor for our Madison Avenue Boutique.

Tied to the aesthetic innovation and technical invention that have always changed the identity of knitwear, Missoni is one of the best known, loved and recognized brands, and today is one of the best representatives of Italian fashion and design excellence around the world.

Missoni is always looking for talented, enthusiastic individuals with a great passion for fashion who would love being part of a creative, fast growing and dynamic working environment. If you recognize yourself in this description and you are thrilled to be a member of the Missoni Family, you are the right candidate for us

Brand Ambassador and Customer Service Management
• Represent Missoni as an Ambassador of the brand: exhibit pride, passion and affinity for the Brand through positive attitude, body language and personal presentation
• Welcome, smile and approach customers displaying a cordial attitude, friendly manner and willingness to serve
• Answer customer’s questions and solve their needs providing/delivering an excellent service
• Handle customer complaints, ensuring issues are resolved in time guaranteeing high level of customer satisfaction
• Possess excellent product knowledge in order to be able to advise customers in the most optimal and precise manner
• Establish and nurture long-term relations with customers based on trust, caring and empathy.

Main Responsibilities
• Achieve and exceed sales goals through showing outstanding selling techniques, clienteling, sourcing new customers and building strong relationships with existing customers
• Act in line with Missoni Selling Ceremony & Company Values
• Work within established guidelines, procedures, policies and standards of the Company
• Monitor and maintain visual merchandising standards on a daily basis, ensuring that all products are properly displayed
• Accurately process all transactions, including the operation of Cash Register
• Actively support back of house operations including stock receiving & returns, stock inventories, daily/weekly/monthly routines
• Point of reference for sales advisors for policies, procedures, client issues
• Support in assigning divisions of responsibilities within the sales advisor team
• Provide daily, weekly, monthly sales goals to achieve overall store targets
• Oversee scheduling and payroll according to the needs of coverage for the business
• Ensure proper onboarding and training for new employees as well as existing for new procedures and initiatives
• Partner with operations to ensure organization of inventory is maintained during incoming and outgoing deliveries, end of season, transfers, cycle counts, etc.
• Manage the overall client experience of the store through coaching and CRM development

Please note that although we have tried to give you an indication of your responsibilities, this is not an exhaustive list of your duties and you may be required to carry out tasks that are not included in this job description.

You Are:
• Minimum 5+ years selling experience in fashion
• Lively, energetic, empathic, proactive, adaptable
• Passionate about fashion
• Team-player
• Excellent interpersonal and communication skills
• Great attention to detail and organization skills, being able to multitask and prioritize
• Foreign languages and Bachelor’s Degree are preferred

Missoni is an equal opportunity employer and we are proud to hire and develop talented people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they in line with requirements of the role under consideration. These decisions are made without regard to age, sexual orientation, gender identity, race, color, creed, religion, ethnicity, nationality, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.