Customer Service Manager

Found in: Appcast Linkedin GBL C2 - 2 weeks ago


Long Branch, United States Robert Half Full time

Robert Half is searching for a Customer Service Leader who is ready to take on their next challenge In this position, you will lead a team of 8 Customer Service Reps and aid in assisting customer accounts with very customized orders. This is not a call center position


Responsibilities:

  • Create KPIs
  • Provide mentorship to the team.
  • Ensure that Customer Service Reps are taking care of all clients.
  • Handling all escalations.
  • Schedule and track deliveries.
  • Maintain Accurate Data and run reports.



Qualifications:

  • Proficiency in Microsoft Office suite.
  • SAP B1 experience is a plus.
  • 3+ years of customer service management/supervising experience
  • Excellent written and verbal communication skills.
  • Ability to multi-task, organize, and prioritize work.


Benefits:

  • M/D/V
  • Hybrid Schedule (1 day WFH)
  • 401K match / Safe Harbor
  • PTO + paid holidays

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