Summer Assistant Manager

2 weeks ago


Long Branch, United States FirstService Residential Full time

The Company
Are you the missing piece? As North America's leading property management company, we know the value of fitting in with a local team, of being part of a well-oiled machine, but empowered to act when needed. We are looking for energetic, adaptable people who understand that they are part of something larger and want a long-lasting career creating human connections. Our associates are the reason for our success, so we recruit quality people who will always do what's right and build great relationships with the residents of the communities we serve. At FirstService Residential, we live our values every day. If you are passionate about helping people live better lives and are looking for an environment with room for career growth, you're in the right place

Job Responsibilities

Provides support to management in the overall operations of Community Association business and delivers exceptional customer service to owners, residents, clients and vendors.

Essential Duties & Responsibilities
The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.
- Provide exceptional customer service to clients and vendors at all times
- Respond to inquiries and provide resolution to questions or concerns in timely fashion
- Assist with the daily general financial management and recordkeeping
- Assist with bid process
- Conduct regular inspections of site, where needed.
- Maintain all records in Connect including work orders, resident information, Association documents, community information.
- Ensure maintenance of all files, records and correspondence in accordance with company procedures and good business practices
- Attend all Board meetings, where necessary
- Assist with preparation of Board meeting agenda, monthly management report and all other reports and material needed for Board Packet
- Assist with establishing an annual calendar indicating all association activity, deadlines, election, meetings, projects, etc.
- Assist all walk-in homeowners and refer to Community Manager, when necessary.
- Handle mailings, as needed and required.
- Recordkeeping - binders to be kept with the following: Monthly Agendas, Modification Requests, Work Orders, Financials (including Social/Trip accounting).
- Meet with Community Manager weekly to ensure completion of open action items.

Regular attendance and punctuality are essential functions for the role

Additional Duties & Responsibilities
- Practice and adhere to FirstService Residential Global Service Standards.
- Conduct business at all times with the highest standards of personal, professional and ethical conduct.
- Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
- Ensure all safety precautions are followed while performing the work.
- Follow all policies and Standard Operating Procedures as instructed by Management.
- Perform any range of special projects, tasks and other related duties as assigned.

Supervisory Responsibility
- This position does not require any supervisory responsibilities

Education & Experience
- College degree or equivalent work experience required
- Minimum of 2 years' experience in a customer service environment
- Strong organizational skills
- Strong written and verbal communication skills

Knowledge, Skills & Proficiencies

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.
- Excellent organizational skills and project management
- Exceptional communication and interpersonal skills.
- Advanced written communication skills.
- Advanced Microsoft Office skills.
- Knowledge of basic accounting/budgeting procedures.
- Ability to work under pressure, to adjust to constant changes, to handle multiple tasks, and to coordinate the work of others.
- Ability to keep complex records, to assemble and organize data of complex nature, and to prepare and submit reports in acceptable formats and in a timely manner
- Ability to conceptualize, plan and organize multiple programs and assignments effectively.
- Ability to work on complex and confidential tasks utilizing judgment, tact, and resourcefulness.
- Skill in developing and maintaining good working relationships.

Tools & Equipment Used

Physical Requirements / Working Environment

The physical demands described here are representative of those that must be met by an



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