Information Technology Support Technician II
2 months ago
Job Summary:
We are looking for an experienced and driven Tier 2 IT Support Technician to join the dynamic and tight-knit team at the Allen Lund Company. This is a rare opportunity to work in a small company where you can truly make a big impact and play a key role in shaping the company’s IT operations and infrastructure.
With your depth of IT Operations experience, you'll have the chance to influence decision-making, lead projects, and work cross-functionally with other teams to drive innovation and efficiency. In this hands-on role, your contributions will be visible and valued as you help maintain/upgrade our IT systems, solve complex problems, and keep our operations running smoothly. This position offers a unique blend of leadership and technical expertise, making you a crucial player in our ongoing success.
Key Responsibilities:
IT Operations and Support:
- Provide Tier 2 support for all staff, ensuring timely resolution of IT issues.
- Manage and maintain Windows Server, security protocols, networks (LAN/WAN), ISPs, mobile phones, and cloud-based phone systems.
- Design, implement, and manage a multi-site Active Directory environment
- Design, Implement, and manage Group Policies.
- Use Powershell scripting (or similar) to automate and solve complex technical issues escalated from Tier 1 support.
- Travel as needed to assist with remote office installations and relocations.
- Collaborate with cross-functional teams for seamless project execution.
IT Infrastructure Management:
- Maintain and optimize IT infrastructure, adhering to industry best practices.
- Manage IT assets using tools like Tanium or similar asset management systems, ensuring proper hardware and software tracking.
- Virtualize servers using VMware and troubleshoot VM-related issues.
Cross-Functional Collaboration & Versatility:
- Work closely with the Network, Security, and Systems teams to ensure seamless integration and performance of the IT infrastructure.
- Balance responsibilities by wearing multiple hats, supporting various functions and initiatives across the company as needed.
- Foster a proactive approach to collaborating across departments, anticipating the needs of different teams and contributing to the overall efficiency of operations.
- Provide technical support and solutions that align with the strategic goals of each department, ensuring consistency and reliability in IT operations.
Qualifications:
- Minimum of 7 years of experience in IT Operations.
- Strong experience with Windows Server and Active Directory.
- Proficiency in Powershell scripting (required).
- Experience with asset management tools, such as Tanium or similar.
- VMware experience, including server virtualization and troubleshooting.
- Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
- Strong project management skills and ability to prioritize tasks.
- Excellent understanding of IT infrastructure and operations best practices.
Preferred Skills:
- Relevant IT certifications (e.g., CompTIA, Cisco, Microsoft).
- Experience with cloud computing platforms and services.
- Knowledge of cybersecurity principles and practices.
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