Service Desk Analyst

4 weeks ago


Ontario, United States Insight Global Full time

Insight Global is seeking a Call Center/Service Desk Analyst to support a healthcare client in Ontario, CA.


This individual will be responsible for taking inbound calls and delivering high level customer service while assisting with IT support. Responsibilities include recording and tracking all interactions in the appropriate ticketing tool, as well as identifying and raising critical incidents to the next level if needed. Issues raised will be pertaining to hardware and software issues. It is important to approach each interaction with a "customer-obsessed" mentality. The work environment will be fast-paced and require excellent troubleshooting skills.


Location: Hybrid in Ontario, CA

Hours of Operation: 8-hour shift between 7:00AM-6:30PM PST

Duration: This is an ongoing contract until 2026

Must-Haves:

  • 2+ years in a service desk/helpdesk/IT support role
  • Comfortable working in a high-volume call center environment
  • High-level customer service and interpersonal skills
  • Strong written and verbal communication skills
  • Ability to quickly absorb and retain information
  • Strong documentation and organizational skills
  • Ability to work well on a team in a fast-paced environment
  • Working knowledge of computers and networks
  • Excellent troubleshooting skills (password resets, connectivity issues, etc)


  • Ontario, California, United States Altitude Trampoline Park Full time

    Front Desk Role:At Altitude Trampoline Park, we're seeking a friendly and professional individual to join our front desk team. As a key member of our team, you will be responsible for creating a warm and welcoming atmosphere for our guests.Key Responsibilities:Deliver exceptional customer service during guest check-in and throughout their stayOperate a...


  • Ontario, United States MSCCN Full time

    Oversee front desk operations, ensuring exceptional customer service for guests, directing calls to the appropriate departments, and managing incoming and outgoing mail and parcels. Provide light clerical support to other departments. Essential Duties and Responsibilities This entry-level role reports directly to the Human Resources Manager and includes the...

  • Front Desk Associate

    4 weeks ago


    Ontario, California, United States Ontario SpringHill Suites by Marriott Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Ontario SpringHill Suites by Marriott. As a key member of our front office team, you will be responsible for providing exceptional guest service, handling reservations, and ensuring a seamless check-in and check-out experience for our guests.Key...

  • Front Desk Agent

    6 months ago


    Ontario, United States Element Ontario Airport Full time

    Job Summary: Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous...

  • GIS Analyst

    3 weeks ago


    Ontario, United States Electrical Consultants Full time

    Electrical Consultants, Inc., a leading power engineering consultant firm, has an immediate opening for an experienced GIS Analyst in ECI's Environmental Services team. ECI specializes in engineering services to electric utilities (substation, protection, transmission) alternative energy systems, communication, oil/gas, mining and heavy industry. The...


  • Ontario, United States Bio-Medical Services , Inc. Full time

    Business Analyst I Job DescriptionAt Bio-Medical Services, Inc., we are seeking a highly skilled Business Analyst I to join our team. As a Business Analyst I, you will play a critical role in providing analytic support for various data domains and business data needs.Key Responsibilities:Analyze complex business problems and issues using data from internal...


  • Ontario, United States City of Ontario, CA Full time

    Job Title: Senior Fire Business AnalystJob Summary:The City of Ontario, CA is seeking a highly skilled Senior Fire Business Analyst to join our team. As a Senior Fire Business Analyst, you will be responsible for administering technology systems, software programs, and managing technical projects for the Fire Department.Key Responsibilities:Administer,...

  • Business Analyst

    4 weeks ago


    Ontario, California, United States MyRecruiter Full time

    About the JobWe are seeking a highly skilled Business Analyst to join our team at MyRecruiter. As a Business Analyst, you will play a key role in helping our clients achieve their business objectives by analyzing and improving their business processes.Key Responsibilities:Analyze business processes and identify areas for improvementDevelop and implement...


  • Ontario, United States Prime Healthcare Full time

    Overview Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 45 hospitals and has more than 300 outpatient locations in 14 states providing more than 2.6 million patient visits annually. It is one of the nation’s leading health systems with nearly 50,000 employees and physicians....

  • Front Desk Agent

    4 months ago


    Ontario, United States Residence Inn Ontario Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Ontario, United States Extended Stay Full time

    Extended Stay - 3990 East Inland Empire Blvd. [Front Desk Agent / Concierge] As a Guest Services Rep at Extended Stay, you'll: Assist guests at all times and respond to guest requests with diligent follow through; Assist and provide reasonable accommodations in response to guest requests; Process reservations, registration, payment, and departures following...


  • Ontario, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0B4W3 [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...


  • Ontario, United States Prime Healthcare Full time

    Job SummaryPrime Healthcare is seeking an experienced Epic Senior Analyst to join our team. The successful candidate will be responsible for the design, build, testing, training, and support of the Electronic Health Record (EHR) system. This role will play a pivotal part in the optimization and configuration of the Epic EHR system, collaborating with...


  • Ontario, United States Hiring Now! Full time

    POSITION CAN BE BASED IN EITHER ONTARIO, CA OR LUBBOCK, TXCompensation, Benefits & HRIS Analyst The Compensation and Benefits Analyst contribute to the Company's strategic initiatives by providing support and inputs into the development and maintenance of Tropicale's total rewards programs. Your actions will be to positively impact lives leveraging selfless...


  • Ontario, United States The Judge Group Full time

    POSITION CAN BE BASED IN EITHER ONTARIO, CA OR LUBBOCK, TXCompensation, Benefits & HRIS Analyst The Compensation and Benefits Analyst contribute to the Company's strategic initiatives by providing support and inputs into the development and maintenance of Tropicale's total rewards programs. Your actions will be to positively impact lives leveraging selfless...


  • Ontario, United States The Judge Group Full time

    POSITION CAN BE BASED IN EITHER ONTARIO, CA OR LUBBOCK, TXCompensation, Benefits & HRIS Analyst The Compensation and Benefits Analyst contribute to the Company's strategic initiatives by providing support and inputs into the development and maintenance of Tropicale's total rewards programs. Your actions will be to positively impact lives leveraging selfless...


  • Ontario, California, United States The Judge Group Full time

    Job SummaryWe are seeking a highly skilled Compensation and Benefits Analyst to join our team at The Judge Group. As a key member of our Human Resources department, you will play a critical role in developing and maintaining our total rewards programs.Key ResponsibilitiesProvide analytical support to the HR Leadership team, including research, data analysis,...

  • Service Coordinator

    4 weeks ago


    Ontario, California, United States Sotera Health Services, LLC Full time

    Job Summary:Nelson Labs is seeking a highly skilled Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in ensuring the delivery of outstanding service and building strong customer relationships by coordinating with clients, laboratory staff, and support groups.Key Responsibilities:Coordinate with the Log In...


  • Ontario, United States Prime Healthcare Management Inc Full time

    Job Summary:Prime Healthcare Management Inc is seeking an IT Application Analyst to partner with Supply Chain Management Directors and their customers to analyze work process design and flow, improve processes and leverage the return on technological capabilities.Key Responsibilities:Build project plans, ensure adherence to project schedules, maintain a...


  • Ontario, United States City of Ontario, CA Full time

    Job SummaryThe City of Ontario, CA is seeking a highly motivated and detail-oriented individual to fill the role of Administrative Intern in the Management Services department. As an Administrative Intern, you will assist in and complete a wide variety of administrative, technical, and research assignments in support of the Management Services Agency.Key...