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Product Owner

2 months ago

Stamford, United States Insight Global Full time

Pay Rate: 40-47/hr


Must Haves:

  • 4+ years of product owner/ analyst experience
  • Strong background within gathering and writing requirements
  • Ability to work with both technical and non-technical people: technical people being QAs, Engineers, IT
  • Strong experience w/ journey mapping:
  • gathering/writing requirements
  • following customer experience
  • creating process flows
  • Strong experience creating PowerPoint decks: presented at executive level
  • Experience working within both an Agile & Waterfall environment
  • Good communication & personality

Plusses:

  • Telecom Experience

Day-to-Day:

Insight Global is hiring for a product owner to sit 100% onsite in Stamford, CT for a large, telecommunication company. This person will be joining the Customer Operations organization within the Service Reliability & Outage Management team. This team's focus is quicker outage detection before customers are aware of the outage. When outage is generated, the company will automatically deliver proactive notifications along with estimated repair times via customers preferred method of communication: SMS, auto-call, and email. This Product Owner will be joining a team of approximately 8 individuals responsible for the owning the requirements for digital communication for the three journeys. On a day-to-day basis, this product owner will be gathering/writing requirements, creating process flows & journey maps, attending stakeholder & stand-up meetings, and creating PowerPoint Presentations that will be presented at the executive level on these journeys.