Compliance Account Support Representative

2 months ago

Martinsville, United States SPARC Group LLC Full time

The Compliance Account Representative supports the Wholesale Vendor Compliance Manager whose focus is to ensure that each brand is compliant with the requirements of new accounts or an exemption has been obtained in order to avoid chargebacks. This process is coordinated with multiple departments such as Sales, Product Development, IT, DC Ops, Credit, etc. The representative will update all departments when new requirements are published by our wholesale accounts and work to avoid chargebacks from our wholesale partners. This position also provides account support in helping to resolve product/service problems, providing product information and processing product orders for wholesale accounts.


Responsibilities

•Review and become familiar with customers' vendor compliance manuals and routing guides

•Communicate to appropriate internal company personnel (production, credit, customer service, warehouse, finance, operations and legal) all revisions and changes in customers' vendor requirements manuals and routing guides applicable to the wholesale business

•Assist Compliance Manager in monitoring and researching vendor compliance violations and help to develop a corrective action plan to ensure compliance by DC/Warehouses and contract manufacturers

•Work with Product Development/Sourcing and DC Operations to ensure merchandise is prepared, packaged, and shipped in accordance with customer guidelines.

•Collaborate with the Claims department in researching and helping to resolve customer chargeback issues and help to collect waivers when necessary

•Maintain a repository folder to include all current Vendor Compliance Manuals, Routing Guides, all current signed Vendor Agreements/Waivers/Exemption documents, and a recap report documenting customer on-boarding

•Coordinate with Compliance Manager in the creation, maintenance and distribution of detailed checklist for each "New Account" in the onboarding process and the needed requirements to setup and service new accounts including needed forms, EDI setup, etc. as well as monitoring the steps in the process for action item follow up and execution.

•Perform such other duties as directed by management

•Effectively follow up on pending/open tasks

•Ability to organize and prioritize daily tasks


Qualifications

•High School diploma or its equivalent; Associate’s degree in related field preferred

•3+ years of related professional experience

•Strong written and verbal communication skills

•Strong computer skills (internet, mainframe, Excel & Word)

•Excellent listening and follow-up skills

•Detail oriented team player with strong analytical skills

•Strong organizational skills with the ability to multitask

• Adhere to regular in-office presence, including to engage in in-person team interaction, meetings and collaboration. Job duties may be performed effectively using the hybrid work program designated by the company.

• Perform other duties as assigned by supervisor as the company retains the right to change duties to this position.

• Must have authorization to work in the United States.


Physical Requirements:

•Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards.

•Ability to maintain regular and timely attendance consistent with the ADA, FMLA, and other federal, state and local standards and Company’s policy.

•Ability to remain in a stationary position for up to 8 hours per day

•Ability to constantly operate a computer, other office equipment and look at a monitor for up to 8 hours per day

•Ability to clearly and accurately communicate and exchange information verbally, in writing, or through other means in person, telephonically, or through virtual communication methods

•Ability to position self to reach at or below shoulder level

•Must meet departmental attendance and punctuality requirements

Requirements & EEO Statement

SPARC Group LLC is an equal opportunity employer. We value a culture of inclusion and diversity within our workforce, and are committed to maintaining a workplace free from prohibited employment conduct, including discrimination or harassment on the basis of race, color, national origin, sex, age, religion, disability, genetic information, sexual orientation, gender identity or expression, marital status, domestic partner status, civil partnership, status

as a covered veteran, status in the Uniformed Services of the United States, citizenship and any other characteristic protected by law. We are also committed to the full inclusion of qualified individuals in the job application and interview process.


Employees are expected to perform the essential functions of the position satisfactorily. In accordance with the Americans with Disabilities Act (ADA), the Americans with Disabilities Act Amendments Act (ADAAA), and applicable state disability laws, it is the policy of SPARC to provide a reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. If a reasonable accommodation is required to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources department.

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