Customer Service Representative

1 day ago


Martinsville, Virginia, United States YoungWilliams Child Support Services Full time
Job Title: Customer Assistance Specialist

About the Role:

We are seeking a highly skilled and motivated Customer Assistance Specialist to join our team at YoungWilliams Child Support Services. As a key member of our team, you will play a crucial role in providing exceptional customer service to internal and external customers.

Key Responsibilities:

  • Answer telephone inquiries and respond to citizen inquiries related to public assistance programs
  • Accept telephonic applications for public assistance programs
  • Enter applications into the Rapid Data Entry (RDE) system
  • Screen applicants to determine if existing cases exist or applications are pending
  • Assist other Customer Service Representatives as needed
  • Use multiple computer systems to research, validate, update, and maintain case information
  • Provide information to callers, including rights and responsibilities
  • Maintain accurate files, records, and reports
  • Adhere to all safety and security procedures

Requirements:

  • High School Diploma, GED, or equivalent experience; Bachelor degree in human services field preferred
  • One year minimum of data entry experience or other related fields
  • Must be able to type 50 WPM minimum
  • Customer service experience preferably in a call center environment

Salary and Benefits:

The estimated salary for this position is $16 per hour, with bonus opportunities paid biweekly. We also offer a comprehensive benefits package, including paid holidays, paid time off, and paid training.



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