Customer Service Representative

1 week ago


Martinsville, Virginia, United States YoungWilliams Full time
Job Summary:
YoungWilliams is seeking a highly skilled and experienced Customer Service Representative to represent our organization and provide exceptional customer service to both internal and external customers. This role requires strong communication, problem-solving, and time management skills, as well as proficiency with multiple computer systems and the ability to work in a fast-paced environment.

About the Role:
This position involves answering telephone inquiries, responding to citizen inquiries related to public assistance programs, and providing quality customer service to all callers. You will be responsible for entering applications into the Rapid Data Entry system, screening applicants to determine if existing cases exist or applications are pending, and assisting other Customer Service Representatives as needed. Additionally, you will use complex computer systems to research, validate, update, and maintain case information, provide information to callers regarding rights and responsibilities, and maintain accurate files, records, and reports to document communication, compliance, and resolution of issues.

Requirements:
To be successful in this role, you will need a High School Diploma, GED, or equivalent experience, with a Bachelor's degree in a human services field preferred. You must have one year of minimum data entry experience or other related fields, be able to type 50 WPM minimum, and possess excellent organizational, interpersonal, written, and verbal communication skills. You will also need to be comfortable with heavy computer usage, multitasking while using multiple computer screens, programs, and interfaces, and handling multiple processes and maintaining a courteous and professional manner during calls. Ability to work in a team environment and independently is essential. Fluency in Spanish and English is required, and successful completion of YoungWilliams' Bilingual certification is preferred.

Estimated Salary Range:
$45,000 - $60,000 per annum, depending on experience.

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