Customer Service Representative

1 week ago


Martinsville, Virginia, United States YoungWilliams Full time

Salary: $17-$18 per hour, Bonus Opportunities

A dynamic opportunity awaits you at YoungWilliams

We are seeking a highly skilled Bilingual Customer Service Representative to join our team. In this role, you will be the face of our organization, providing exceptional service to internal and external customers via phone calls.

About the Position:

  • Responsibilities:
  • Answer customer inquiries professionally and promptly, ensuring accurate information is provided in a polite manner.
  • Utilize all available resources, policies, supervisors, and state systems to answer customer inquiries, identifying case issues as they develop to reduce workload.
  • Demonstrate enthusiasm for serving customers and improving team performance, willing to obtain and increase knowledge to assist the team and call center.
  • Fluently read, write, and speak Spanish and English.

Requirements:

  • High school diploma or equivalent required; degree or certificate in a related field preferred.
  • 2 years of call center experience preferred; computer experience and typing proficiency required.
  • Excellent written and spoken communication skills, including voice tones and grammar, time management skills, and organizational skills.
  • Successful completion of YoungWilliams Bilingual certification preferred.

Your Benefits:

  • Paid Holidays – Paid Time Off - Paid Training - Benefits Package available.
  • Full-time, Monday – Friday, Day shift schedule.

What We Offer:

You will have the opportunity to work in a fast-paced environment, developing your skills and knowledge to provide exceptional customer service. If you are a motivated individual who is fluent in both Spanish and English, we encourage you to apply for this exciting opportunity.



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