Research Support Specialist

3 weeks ago


Irving, United States eTeam Full time

Job Title: Research Engagement Services Specialist

Duration: 06+ Months + High possibility of extension

Location: Irving, TX 75039

Job Description:

Role Details:

  • The primary responsibility of the role is to support Research Engagement Services team with the timely processing of internal and external email volume. Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.


Key Responsibilities:

  • Monitoring assigned email boxes and promptly processing emails into CRM database during working hours.
  • Creating Service Requests (SRs) in client's CRM system as the requests are received.
  • Monitoring a general queue for SRs and promptly routing them to the appropriate teams
  • Provide training and shadowing for new associates in this role.
  • Maintaining a record of emails processed
  • Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.
  • Work with teammates and build strong working relationships with the Research & Advisory Expert community.
  • Receive unlimited access to all research content.


Desired Skillsets:


  • Ability to provide world-class service by engaging directly with internal partners and clients
  • Excellent written and verbal communication skills
  • Strong customer service mindset
  • Strong time management and organizational skills
  • Ability to prioritize tasks effectively
  • Attention to detail
  • Ability to use problem solving skills to highlight urgent issues, when needed.
  • Ability to learn new systems and tools quickly
  • Ability to work independently and as part of a team
  • Ability to work with cross functional teams


Preferred:

  • Experience working across multiple time zones
  • Prior work experience in customer service

Education:

Bachelor's degree Required



  • Irving, Texas, United States Gartner Full time

    About the Role:Gartner seeks a seasoned researcher to lead the investigation and analysis of critical issues impacting senior-level executives. This Senior Research Specialist will drive key findings from complex datasets, develop actionable insights, and create high-quality research deliverables.Responsibilities:Lead research teams through Gartner's...

  • Research Leader

    1 month ago


    Irving, Texas, United States Gartner Full time

    About the Role:Gartner Researchers play a pivotal role in uncovering actionable business insights, distilling best practices, and bringing research models to life for world-leading clients. As a Senior Principal, you will be responsible for investigating, analyzing, and writing about critical issues facing senior-level executives using qualitative and...


  • Irving, United States Texas Oncology Full time

    Overview: Texas Oncology is looking for an Advanced Practice Provider (APP) to join our team! This full-time position is located at Mary Crowley, 7777 Forest Lane, Bldg C Suite 707 Dallas, Texas 75230.This position will support the Oncology Research Team.This position will be either a level 1, 2 or Sr based on candidate experience Texas Oncology is the...


  • Irving, Texas, United States NETinc Full time

    Job OverviewWe are seeking a highly skilled MSP Tech Support Specialist to join our team at Net Inc. As a key member of our technical support team, you will be responsible for providing top-notch technical support to our clients.Key Responsibilities:Identify, research, and resolve technical problems in a timely and efficient manner.Develop and implement IT...

  • Research Analyst

    1 week ago


    Irving, United States Matheson Tri-Gas Full time

    Research Customer accounts for unapplied paymentsContact Customers to obtain remittance support forPaymentsResearch for information in various tools available(such as bank file, email, lockbox processing system, etc.)Work with the internal departments for any questionsand support they may have related to the unapplied paymentComplete the application in the...

  • Senior UX Researcher

    4 weeks ago


    Irving, Texas, United States Capgemini Full time

    Job Title: Senior UX ResearcherJob Summary:We are seeking a Senior UX Researcher to join our team at Capgemini. As a Senior UX Researcher, you will be responsible for leading user research initiatives to inform product design and development.Key Responsibilities:Lead user research initiatives to inform product design and developmentDevelop and execute...

  • UX Researcher | Texas

    4 months ago


    Irving, United States Photon Full time

    Job Description The UX Researcher will be an integral part of the research and design process across several digital products and concepts. You will work collaboratively with UX Research Team, UX/UI Design Teams, Product & Marketing Strategy Teams, UI Developers, and Prototypers to provide consistent and top-quality analysis to inform the strategic direction...


  • Irving, United States Experis Full time

    Our client in the technology industry is seeking an Azure SQL Support Specialist to join their team. As a Support Specialist, you will be part of the Azure database support team. The ideal candidate will have excellent analytical thinking skills, experience with incident management and customer handling skills, and a minimum of 5-10 years of experience in...


  • Irving, United States Texas Oncology Full time

    Overview: Texas Oncology is looking for an Advanced Practice Provider (APP) to join our team! This full-time position is located at Mary Crowley, 7777 Forest Lane, Bldg C Suite 707 Dallas, Texas 75230.This position will support the Oncology Research Team.This position will be either a level 1, 2 or Sr based on candidate experience Texas Oncology is the...


  • Irving, United States CornerStone Staffing Full time

    Join Our Team! CornerStone Staffing is seeking a Accounts Receivable Specialist for a Leading Automotive Client in Irving, TX! Are you experienced in Accounts Receivable, reconciliations, and Excel? Do you have strong skills in payment research and AR ledger cleanup? If so, this could be the perfect opportunity for you. Take the next step in your career and...

  • Support Specialist L3

    3 weeks ago


    Irving, United States OscarMike Full time

    Description Support Specialist L3 Direct Hire 1099 or W2 only. The client is not offering subcontracting for this position. This role is onsite in Irving, TX. [11390] We are seeking a highly skilled and detail-oriented L3 Escalation Specialist to join our team. The primary focus of this role is to manage day-to-day Hypercare escalations, review dashboards...


  • Irving, United States Planet Technology Full time

    Member Support - Providing technical support and guidance to company membersContract to hire One day per week in office, could progress to up to 3 days per week onsiteIrving, TexasMust Have:Excellent verbal & written communication skills3+ years phone and email support for productsExternal client/customer facing experienceCall center environment experience1+...


  • Irving, United States ISHIR Full time

    Job Title - Desktop Support Specialist Duration - Long Term Work Mode- Hybrid/ WFO (4 days onsite per week) Work Time - This position includes weekends. There are two shift options available.7 AM - 4 PM: Sunday, Monday, Tuesday, Wednesday, Saturday | Thursday and Friday, OFF7 AM - 6 PM: Sunday, Monday, Tuesday, Saturday |...


  • Irving, United States Experis Full time

    Our client in the technology industry is seeking an Azure Database Support Specialist to join their team. The ideal candidate will have the technical skills along with excellent verbal and written communication skills, problem-solving skills, and a learning mindset that aligns successfully with the organization. Azure Database Support Specialist Hybrid (3...


  • Irving, United States CornerStone Staffing Full time

    Join Our Team! CornerStone Staffing is seeking a Remote Cash Applications Specialist for a Leading Automotive Client in Irving, TX! Are you detail-oriented with a strong understanding of AR accounting and Excel skills? Do you have experience in payment research and reconciliation? If so, this could be the perfect opportunity for you. Take the next step in...

  • Principal Researcher

    6 hours ago


    Irving, Texas, United States Gartner Full time

    About the OpportunityGartner is seeking a skilled Principal Researcher to join our CIO and Industries research practice. As a key member of our team, you will be responsible for investigating, analyzing, and writing about critical issues facing senior-level executives using qualitative and quantitative research.This role requires a strong understanding of...


  • Irving, Texas, United States Axelon Full time

    Job Title: Production Support Engineer - Risk Application SpecialistAbout the Role: This is an exciting opportunity to join Axelon as a Production Support Engineer - Risk Application Specialist. In this role, you will be responsible for providing Level 2 Production Support on Risk Application used by Credit Risk and Market Risk. You will work in a team of...


  • Irving, Texas, United States Resource Informatics Group Full time

    Job Title: Nutanix/Linux/Data Center Support SpecialistLocation: Hybrid / RemoteDuration: 6+ monthsExperience: 8+ yearsJob DescriptionAs a Nutanix/Linux/Data Center Support Specialist, you will play a crucial role in maintaining the project's data center infrastructure while ensuring the successful implementation of the OptNet and Islanding initiatives.You...


  • Irving, Texas, United States Simple Solutions Full time

    Job Overview:We are seeking a skilled Technical Support Specialist to join our team at Simple Solutions. As a key member of our support structure, you will be responsible for providing top-notch assistance to our clients in a hybrid role that combines on-site and remote work.Shift & Schedule:Our ideal candidate will work a 24/7 rotation, with 12-hour shifts,...


  • Irving, United States 7-Eleven Full time

    With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year...