Specialist, Veterinary Technical Solutions

6 days ago

Duluth, United States US Tech Solutions Full time

Duration: 12+ Months Contract (Possible Extension)


Note – Candidate will work on a hybrid schedule basis. (2 days a week in the office, 3 remote)


Hours will be ~9-6 EST / 8-5 CST.


Onsite Schedule Below –

  • Our roles are not considered fully remote, so are officially considered a hybrid. On average, outside of the training period, team members can expect to come on-site 2 days a week or as requested by their leadership due to meetings, etc. Additionally, if team members do not have sufficient internet to work (or if they have an outage in their area), they would be expected to come on-site to work since our offices are open
  • During the training period, we usually ask new hires to come on-site for the first 3 days of training.


Purpose:

  • Addresses and response to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, BIVI policies, and procedures for the capture, maintenance, and reporting of adverse events and product quality complaints.
  • Receive all product inquiries, complaints, and suspected adverse events that may arise from the usage of or experience with BIVI products. Communication may be received from (but is not limited to) veterinarians, veterinary technicians and other veterinary support staff, consumers (pet owners), BIVI sales personnel, distributor sales representatives, or other BIVI personnel. The major form of communication is via telephone but may include email and hand-delivered mail.
  • Provide information and support as requested in the following areas: proper product use, extra-label use, literature requests, adverse events, unexpected response to treatment, perceived lack of efficacy, and product or packaging defects.
  • Maintain a high level of technical and clinical expertise related to BIVI products. Constantly upgrade technical expertise by reading journals and attending scientific seminars.
  • Document all communications within the BIVI Validated Database (PVWorks) by BIVI SOPs and all compliance/GMP requirements, and assess and implement appropriate responses and procedures.
  • Ensure timely and accurate communication and adherence to all BIVI SOPs, including escalating calls to Technical Services Veterinarians as needed.
  • Constantly upgrade technical expertise by reading journals and attending scientific
  • seminars.
  • Support external and internal sales representatives as needed by providing technical support, answering client inquiries, and attending and working at veterinary conferences.
  • Research pertinent topics and prepare reports as requested by the Manager. Participate in call analysis and report trends or issues involving product usage. Perform additional duties as assigned.
  • Performs all Company business by all regulations (e.g., EEO, FDA, etc.) and Company policy and procedures.
  • When violations are noted/observed they are to be immediately reported to management.
  • Demonstrates high ethical and professional standards with all business contacts to maintain BIVI's excellent reputation within the animal health community and internally.
  • Must be able to understand and apply relevant GMPs and have an understanding of pharmacovigilance and complaint handling Compliance requirements.


Skills:

  • This position requires someone with a strong customer service background and a commitment to excellence.
  • This position must understand the balance of providing customer service in a regulatory compliance environment to ensure strict adherence to all principles of good product stewardship to maximize product sales.
  • Must understand the balance of providing excellent customer service in a regulatory compliance environment
  • Must possess a strong understanding of basic veterinary practice issues and procedures.
  • Animal Health or related industry and/or regulatory experience is a plus


Education:

  • Associate Degree or higher (Life Sciences/Veterinary Technician)
  • Minimum of 3 years’ experience working in a veterinary clinic (veterinary assistant and/or technician)


About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.


US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Recruiter Details:

Name: Kanika

Email: kanika.d@ustechsolutionsinc.com

Internal Id: 24-22589

  • Veterinary Technical Solutions Specialist

    4 days ago

    Duluth, Minnesota, United States US Tech Solutions Full time

    Job Title: Veterinary Technical Solutions SpecialistWe are seeking a highly skilled Veterinary Technical Solutions Specialist to join our team at US Tech Solutions. As a key member of our staff augmentation firm, you will provide technical support and expertise to our clients in the animal health industry.Job Summary:The Veterinary Technical Solutions...

  • Veterinary Technical Solutions Specialist

    2 weeks ago

    Duluth, Minnesota, United States eTeam Full time

    About the RoleWe are seeking a highly skilled Veterinary Technical Solutions Specialist to join our eTeam. As a key member of our team, you will be responsible for providing exceptional technical support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesRespond to product inquiries, complaints, and suspected adverse events in a...

  • Veterinary Product Specialist

    5 days ago

    Duluth, Georgia, United States Yoh Full time

    Job Title: Veterinary Product SpecialistWe are seeking a highly skilled Veterinary Product Specialist to join our team at Yoh. As a key member of our organization, you will be responsible for addressing and responding to product inquiries, complaints, and suspected adverse events in a timely and compliant manner.Key Responsibilities:Receive and respond to...

  • Veterinary Product Specialist

    5 days ago

    Duluth, Georgia, United States Yoh Full time

    Job Title: Veterinary Product SpecialistWe are seeking a highly skilled Veterinary Product Specialist to join our team at Yoh. As a key member of our organization, you will be responsible for addressing and responding to product inquiries, complaints, and suspected adverse events in a timely and appropriate manner, ensuring compliance with US regulations and...

  • Technical Solutions Specialist

    3 weeks ago

    Duluth, Minnesota, United States CommScope Full time

    About the RoleWe are seeking a highly skilled and experienced Technical Solutions Specialist to join our team at CommScope. As a Field Applications Engineer, you will play a crucial role in maintaining our leadership position in customer support for fiber optic cable, network connectivity, and other products and services for the Service Provider...

  • Veterinary Technician

    1 week ago

    Duluth, United States eTeam Inc. Full time

    Job Title: Specialist, Veterinary Technical Solutions Location: St. Joseph, MO or Duluth, GA (HYBRID) Duration: 12 Months Hybrid – 2 days a week in office, 3 remote. 1st week of employment will need to be in office M, T, and H. Purpose: · Addresses and responds to all product inquiries, complaints, and suspected adverse events in a...

  • Veterinary Pharmacovigilance Specialist

    1 month ago

    Duluth, Minnesota, United States Aequor Full time

    Veterinary Pharmacovigilance SpecialistLocation: RemoteDuration: Long-term ContractHours: Standard Business HoursThis position requires the selected candidate to engage in on-site activities at designated locations on a part-time basis.Job Overview:The role is pivotal in ensuring adherence to pharmacovigilance regulations set forth by relevant authorities,...

  • Veterinary Technician

    5 days ago

    Duluth, United States Compunnel Inc. Full time

    Job title: Veterinary TechnicianLocation: Duluth, GA (Hybrid 2 days onsite)Duration: 12 MonthsJob Description: Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, client policies and procedures for the capture,...

  • Veterinary Technician

    6 days ago

    Duluth, United States Compunnel Inc. Full time

    Job title: Veterinary TechnicianLocation: Duluth, GA (Hybrid 2 days onsite)Duration: 12 MonthsJob Description: Addresses and responds to all product inquiries, complaints, and suspected adverse events in a timely and appropriate manner and in compliance with US regulations (FDA, USDA, EPA), relevant GMPs, client policies and procedures for the capture,...

  • Technical Business Solutions Specialist

    20 hours ago

    Duluth, Minnesota, United States KANE Logistics LLC Full time

    Job Title: Technical Business AnalystThe Technical Business Analyst - Integration will be responsible for all functional activities needed to implement and support new warehouse fulfillment and logistics clients. This position is located in the Atlanta area.Key Responsibilities:Implement and support new warehouse fulfillment and logistics clientsDevelop and...

  • Veterinary Care Specialist

    7 days ago

    Duluth, Minnesota, United States Banfield Full time

    About the RoleWe're seeking a skilled Licensed Veterinary Technician to join our team at Banfield. As a key member of our veterinary care team, you'll play a vital role in providing high-quality care to our furry, feathered, and scaled patients.ResponsibilitiesDeliver exceptional preventive care to pets, building strong relationships with pet owners and our...

  • Solutions Specialist I

    5 days ago

    Duluth, Minnesota, United States Integris Full time

    {"h1": "Solutions Specialist I Job Description", "p": "At Integris, we're redefining IT services by leading with "People First". As a Solutions Specialist I, you'll play a crucial role in transforming IT services for our clients. Your responsibilities will include assisting with projects for customers, meeting project deadlines, improving Integris...

  • Veterinary Safety Compliance Officer

    1 month ago

    Duluth, Minnesota, United States Aequor Full time

    Veterinary Pharmacovigilance SpecialistLocation: RemoteDuration: Long-term ContractHours: Standard Business HoursThis role requires a dedicated professional to ensure compliance with pharmacovigilance regulations and standards.Key Responsibilities:The primary objective of this position is to uphold pharmacovigilance adherence to all relevant authorities,...

  • Project Manager for Technical Solutions

    4 weeks ago

    Duluth, Minnesota, United States BlueSky Resource Solutions Full time

    Required Skills:Proven experience with cloud-based technologies.Expertise in bimodal delivery hybridization, encompassing both Waterfall and Agile methodologies, with a focus on integrating these frameworks.Strong capabilities in vendor management.Advanced resource management skills.Hands-on experience in project and program management.Demonstrated ability...

  • Veterinary Ophthalmology Specialist

    2 weeks ago

    Duluth, Georgia, United States BluePearl Full time

    Unlock Your Potential as an Ophthalmology Veterinary TechnicianBluePearl Pet Hospital in Johns Creek, GA is seeking a skilled Veterinary Technician to join our Ophthalmology department. As a key member of our team, you will play a vital role in delivering exceptional patient care and advancing your career in veterinary medicine.Key Responsibilities:Perform...

  • Veterinary Care Specialist

    5 days ago

    Duluth, Minnesota, United States Duluth Animal Hospital Full time

    About the RoleWe are seeking a compassionate and skilled Veterinary Technician to join our team at Duluth Animal Hospital. As a key member of our clinic staff, you will play a vital role in ensuring the health and well-being of our furry patients.ResponsibilitiesTriage pets as they arrive at the clinic, providing a safe and comfortable environment for their...

  • Technical Solutions Engineer

    1 month ago

    Duluth, Minnesota, United States WEG Electric Corp. Full time

    Position: Technical Solutions EngineerDepartment: Modifications TeamLocation: RemoteWEG Electric Corp. is seeking a dedicated Technical Solutions Engineer to enhance our Modifications Team. This position serves as the key technical advisor for our sales personnel, actively facilitating and overseeing the technology assessment phase of the sales cycle. Your...

  • Veterinary Neurology Specialist

    2 weeks ago

    Duluth, Minnesota, United States BluePearl Full time

    Join Our Team as a Neurology Veterinary TechnicianWe are seeking an exceptional Neurology Veterinary Technician to join our team at BluePearl Pet Hospital in Johns Creek, GA.About the RoleAs a Neurology Veterinary Technician, you will play a vital role in providing exceptional patient care and support to our neurology team. Your responsibilities will...

  • Veterinary Care Specialist

    2 weeks ago

    Duluth, Minnesota, United States BluePearl Full time

    Join Our Team as a Veterinary Technician at BluePearl Pet HospitalWe are seeking an experienced Veterinary Technician to join our dynamic team at BluePearl Pet Hospital in Duluth, MN. As a Veterinary Technician, you will play a vital role in providing exceptional care to our patients and their owners.Key Responsibilities:Induce, monitor, and recover...

  • Technical Solutions Architect

    1 month ago

    Duluth, Georgia, United States SNA Displays Full time

    Job OverviewSalary: $90k - $110kAbout SNA DisplaysAt SNA Displays, we transform our clients' imaginative concepts into reality. We specialize in creating high-quality digital displays that are as vibrant and dynamic as the ideas behind them. Our success is backed by exceptional expertise and service, demonstrating to our clients that their visions can thrive...