Customer Service Representative

4 weeks ago

Tempe, United States Russell Tobin Full time

Russell Tobin and Associates/Pride Global is currently seeking HR Support Specialists to work for our client's team in Tempe, AZ. This is an excellent opportunity to work with a dynamic team and gain valuable experience in the tech industry. The position is a 6-month contract with the possibility of extension. Apply now, for immediate consideration


Title: HR Support Specialist

Pay Rate: $18.30/hourly

Work Location: Tempe, AZ

Duration: 6 month contract role with a possibility of extension

Schedule: 40 hours week // 4 x 10 shift

Shift days: Wednesday - Saturday or Sunday - Wednesday

Shift Hours: 6am-6pmMST (will be assigned 10 hour shift)


Start Date: January 6, 2025


Our client's Candidate Connection Services Call Center team is looking for talented associates that are eager to support our client's call center helping candidates get hired. Call Center associates are the key experts in getting candidates to their first day with our client, they also remove technical barriers in the hiring process, relieving local HR teams from providing applicant support, standardize candidate messaging, and collect actionable data on candidate issues. They will manage internal and external candidate referrals to ensure the best possible candidate experience.


Candidates should be flexible with shift schedule and may have to work nights and weekends; shifts will service hours of operation of 6am MST to 6pm MST. Schedule assigned during interview stage.


RESPONSIBILITIES:

  • Responsible for inbound contact initiatives with candidates in our client's call center, providing top-tier experience, and resolving complex problems which are preventing candidates from advancing to their first day at our Client. You will excel in quick turnaround times, problem-solving skills, and eliminating barriers.
  • Take ownership of candidate contacts ensuring that each contact is accepted and resolved with a high degree of urgency and satisfaction
  • Interacting with candidates over email, chat, phone, or SMS to handle escalations/referrals
  • Communicate effectively in both verbal/written form.
  • Participation in the continuous improvement of the overall hiring process
  • Manage and own daily tasks from start to finish
  • Perform administrative tasks as necessary


MINIMUM QUALIFICATIONS:

  • High School Diploma or GED
  • High School Diploma or equivalent
  • 1+ years of experience in a fast paced, customer-oriented environment, such as call center operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or other related field
  • Excellent computer skills; strong familiarity with Microsoft Office, email, chat, and the Internet
  • Ability to work flexible schedules, including weekends, evenings, and rotating schedules based on business needs


Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.


As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.


Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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