Customer Support Analyst

7 days ago

American Fork, United States Ultimate Staffing Full time

Ultimate Staffing is part of the Roth Staffing family of Companies, which is one of the largest, privately held staffing companies in the country, with locations across the country. We are proud of being the only staffing company recognized with all industry's top awards for - The Best Staffing Firm to Work for, The Best Staffing Firm to Temp for and the Best in Client Service. We get to create remarkable experiences every day. We are just a different kind of company

One of Utah's top employers has engaged our firm in their search for a Customer Support Analyst. The person in this role will be responsible for a wide range of Customer Support duties. If you enjoy working in a fast-paced environment with autonomy and for a company that prides themselves in giving back to their employees - we should talk

Job Title: Customer Support Analyst

Salary: $17-$19/hr

Schedule: Monday-Friday

Location: American Fork, UT (On-Site)

Requirements - What Matters Most

  • 1+ year experience providing customer support via email and phone
  • Previous call center experience
  • Excellent customer service skills and the ability to work independently
  • Organized, attention to detail team player
  • Ability to be collaborative with others when resolving and researching customer issues
  • Experience working in the payments industry is a plus but not required

Key Responsibilities

  • Respond to customer enquiries in an accurate and timely manner, via email and phone
  • Help customers set up accounts online
  • Enter important case data into the CRMs to monitor and keep track of customer issues
  • Become an expert of the product
  • Collaborate with team members to find effective workarounds for various problems and situations
  • Using the ticket system to track and monitor and updates specifics on client issues

Ultimate Staffing Services offers competitive pay, ACA compliant medical benefits, holiday pay, annual bonus, 401K, direct-deposit and complimentary online tutorials.

If you are currently a candidate of Ultimate Staffing Services, please contact your recruiter for further details.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

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