Customer Service Specialist

3 days ago


American Fork, Utah, United States Buyerlink Full time

FiveStrata, a leading technology company, is seeking a skilled Customer Service Specialist to join its team in American Fork, UT. As a key member of the Call Center team, you will play a crucial role in connecting customers with home service companies and auto dealerships across the country.

This exciting opportunity allows you to develop your outbound sales expertise while providing top-notch customer service. Your primary responsibility will be to make and receive calls to set appointments for our clients.

The ideal candidate will possess excellent phone etiquette, soft skills, and the ability to multitask and manage time effectively. If you are driven, self-motivated, and results-oriented, we encourage you to apply.

We offer a competitive hourly rate of $16-$18 depending on experience. In addition to a comprehensive compensation package, you will have the opportunity to work in a dynamic and supportive environment.

About this role:

  • Provide exceptional customer service and set appointments over the phone
  • Manage inbound and outbound calls efficiently
  • Carry out administrative tasks related to appointment setting and record-keeping
  • Work in person at our office in American Fork, Utah

You will thrive in this role if you have:

  • Experience in sales support or customer service
  • Excellent verbal and written communication skills
  • Ability to multitask and prioritize tasks effectively
  • Self-motivation and a drive to achieve performance targets


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