Senior Manager, Digital Product Management

1 month ago


Irving, United States 7-Eleven Full time

Responsibilities

30% Strategy & Planning

  • Looks across product teams and feature sets with a focus on alignment and dependencies.
  • Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide 7-Eleven customers and associates with an unparalleled shopping experience.
  • Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners.
  • Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience.
  • Creates epics to drive improvements to product vision, features and back-end systems, and adjusts for new business models.
  • Determines value to the business of anticipated product updates.
  • Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings.

40% Delivery & Execution

  • Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities.
  • Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals.
  • Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs.
  • Establishes OKRs, defines learning agenda and key performance indicators (KPIs) to measure success/failure.
  • Provides regular updates to leadership regarding progress of products.

30% Team & Stakeholder

  • Provides leadership, mentoring and coaching to Product Managers
  • Attracts, retains and develops top talent to build a world class Product Management Team
  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback.
  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments.
  • Acts as a proponent of modern agile development practices
  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs.
  • Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps.
  • Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience.
  • Guides more junior team members in strategy, alignment, analysis and execution tasks
  • Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice).
  • People Management and mobile application experience.

Qualifications

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 4+ years

YEARS OF MANAGEMENT EXPERIENCE: 4+ years

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

Preferred Qualifications:

  • Bachelors Degree in Computer Science or Engineering
  • MBA or Masters degree
  • 4-5 years of experience translating business strategy and analysis into consumer facing digital products
  • Minimum 6 years of experience in digital product management
  • Minimum 3 years of experience in digital eCommerce


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