Senior Manager, Digital Product Manager

2 weeks ago

Irving, United States 7-Eleven Full time

With more than 13,000 stores in the U.S. and 84,000 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.

Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.

Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience – and we need your help.

▶ How we lead

At 7-Eleven we are guided by our Leadership Principles.

  1. Be Customer Obsessed
  2. Be Courageous with Your Point of View
  3. Challenge the Status Quo
  4. Act Like an Entrepreneur
  5. Have an “It Can Be Done” Attitude
  6. Do the Right Thing
  7. Be Accountable

Each principle has a defined set of behaviors which help guide the 7-Eleven team to Serve Customers and Support Stores.

Roles and Responsibilities:

30% Strategy & Planning

  • Looks across product teams and feature sets with a focus on alignment and dependencies
  • Gains a thorough understanding of customer and associate needs, both existing and potential, and uses that knowledge to help deliver enterprise products that provide that provide Last-Mile customers and associates with an unparalleled delivery experience.
  • Translates business goals and end user needs into product strategy and clearly communicates direction and product priorities to the product team and business partners
  • Meets with users and stakeholders as needed to understand processes, pain points and system waste in order to identify where to improve the user experience
  • Creates epics to drive improvements to product vision, features and back end systems, and adjusts for new business models
  • Determines value to the business of anticipated product updates
  • Identifies goals, metrics and appropriate analytics to measure the performance of products and continually makes recommendations and refinements to products based on learnings.

40% Delivery & Execution

  • Reviews recommended solutions and work of product team to ensure products are aligned with company, stakeholder and end user priorities
  • Removes roadblocks and obstacles that may impair product teams to help ensure delivery of the product in order to meet strategic, financial and technical goals
  • Receives and prioritizes incoming requests from business partners and stakeholders while keeping in mind the business strategy, product vision and user needs
  • Establishes OKRs, defines learning agenda and key performance indicators (KPIs) to measure success/failure.
  • Provides regular updates to leadership regarding progress of products.

30% Team & Stakeholder

  • Provides leadership, mentoring and coaching to Product Managers
  • Attracts, retains and develops top talent to build a world class Product Management Team
  • Conducts annual and mid-year reviews, reviewing individual development plans and providing performance feedback
  • Fosters collaboration with team members (Engineering, UX, etc.) to drive value and identify and resolve impediments
  • Acts as a proponent of modern agile development practices
  • Advocates for the end user and stakeholder by becoming associated with the product, empathizing with and understanding user needs
  • Works with the product team to continuously assess progress, disseminate lessons learned and understand next steps
  • Manages cross functional team and stakeholder expectations to execute on product strategy and provides education to requestors to determine prioritization based on tangible benefits and/or user experience
  • Guides more junior team members in strategy, alignment, analysis and execution tasks
  • Participates in and contributes to learning activities around modern agile design and development core practices (communities of practice).


Qualifications:

EDUCATION AND EXPERIENCE:

EDUCATION: Bachelors/4 Yr Degree

YEARS OF RELEVANT WORK EXPERIENCE: 4+ years

YEARS OF MANAGEMENT EXPERIENCE: 4+ years

CERTIFICATIONS / LICENSES: NA

SPECIFIC KNOWLEDGE AND SKILLS:

Preferred Qualifications:

  • Bachelors Degree in Computer Science or Engineering
  • MBA or Masters degree
  • 4-5 years of experience translating business strategy and analysis into consumer facing digital products
  • Minimum 6 years of experience in digital product management
  • Minimum 3 years of experience in digital eCommerce.
  • Last Mile and/or Delivery experience preferred

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