Help Desk Support Specialist
3 weeks ago
We are seeking a skilled Help Desk Technician to join our team at Lose Design. As a Help Desk Technician, you will be responsible for delivering exceptional customer service, managing customer enquiries, and providing job progress updates to customers.
Key Responsibilities- Manage customer enquiries via phone, email, and in-person
- Provide job progress updates to customers
- Work scheduling to meet customer requirements and in line with KPIs
- Follow and improve departmental processes and company service standards
- Ensure all databases are kept up-to-date with progressing work and client details
- Previous work in a customer-facing position
- High school diploma, G.E.D. or equivalent
- Excellent customer service skills and attitude
- Problem-solving skills
- Proficient with office equipment
- Attention to detail
- Excellent written and verbal skills
- Excellent interpersonal skills
- Competitive Pay
- Career Development
- Holidays: 25 days + bank holidays
- Pension Scheme
- Paid Time Off (PTO)
- 401(k) fixed contribution
- Life Insurance
At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.
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