Support Desk Specialist

2 weeks ago


Chesterfield, Missouri, United States Insight Global Full time
Support Desk Analyst Job Description

Insight Global is seeking a highly skilled Support Desk Analyst to join our team in the St. Louis, MO area. As a Support Desk Analyst, you will be responsible for providing exceptional customer service to internal customers who are experiencing issues with internal systems.

Key Responsibilities:

  • Support internal customers with password resets, Active Directory issues, and other internal system problems
  • Escalate complex issues to the desktop support team with detailed information
  • Create incident tickets in ServiceNow and provide timely resolutions
  • Provide excellent customer service and communicate effectively with customers
  • Participate in a week-long training session to learn about internal systems and troubleshooting techniques

Requirements:

  • 1+ year of experience in an IT role
  • Experience with password resets, Active Directory, and ticketing systems (Cherwell)
  • Strong customer service skills and excellent phone presence
  • Ability to work a shift schedule (Saturday-Wednesday, 12-9pm)

What We Offer:

Insight Global is a company committed to creating diverse and inclusive environments where employees can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer and believe everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex, sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to.

com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy:

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