Service Desk Engineer

2 months ago

New York, United States LTIMindtree Full time

About Us:

LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit .


Work Location: New York, NY (Onsite 5 days)

Employment Type: Full Time

Max Salary: $65K to $75K

Job Description:


This opportunity is with LTIMindtree Ltd for the position of Engineer Service Desk Operations The role requires to provide phone call and chat support for the end users of one of our prestigious client This is an L1 role where the incumbent is expected to be aware about ITIL methodologies Incident Service Request Change and Problem The role demands excellent communication skills oral and written good customer handling skills and excellent collaboration skills with ability to work in shift 24X7 The person will contribute towards effective resolution of the issues and fulfilment of the service requests Ideal candidate must be an experienced professional from same or similar field He/She must possess good knowledge of Windows Active Directory O365 Networking basics etc The person will contribute towards achieving project deliverables SLAs KPIs Improvements etc The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emails


  • L1 Technical Support
  • Handling all the Inbound calls chat and emails in service desk
  • Handling Basic L1 level queries from end users
  • Diagnose and quickly resolve a wide range of Windows applications issues
  • Basic troubleshooting knowledge for internet LAN and WAN Connectivity issues
  • When the restoration is beyond the scope of the support escalate the issue problem to appropriate resolver group using IT Ticketing System
  • Remotely Install upgrade support and troubleshoot Windows OS and any other authorized desktop applications on Laptops Desktops
  • Install upgrade support and troubleshoot for printers related computer hardware
  • Performs general preventative maintenance tasks on computers laptops printers
  • Customize configure desktop hardware to meet specifications and business standards
  • Email account administration ie account creation and management and distribution lists on Office 365
  • User account administration ie account creation and management and password resets on Active Directory
  • Familiarize end users on basic software hardware and peripheral device operation and solve basic queries
  • Take ownership and responsibility of queries issues and problems and document it in the ITSM Tool
  • Configuring iPad iPhones Android for the users to enable them check emails and be connected on the go
  • Basic knowledge of Networking Virtualization Outlook Windows Mac OS Web Based and Installable applications
  • Customer Focus
  • Providing timely and accurate resolution of technical issues experienced by the Users
  • Excellent communication skills
  • Identify and escalate severe issues which could cause production impact
  • Technical Skillset Need to Know
  • Networking Experience in LANWAN Environment
  • Good knowledge of Active Directory
  • Citrix
  • O365
  • Microsoft Windows
  • Mobile Operating Systems Android iOS
  • Antivirus
  • Technical Skillset Good to Know
  • Knowledge of Infrastructure Exchange Server Technologies
  • Virtualization VMware Cloud



Skills

Euc Field Support


Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):

Benefits and Perks:

  • Comprehensive Medical Plan Covering Medical, Dental, Vision
  • Short Term and Long-Term Disability Coverage
  • 401(k) Plan with Company match
  • Life Insurance
  • Vacation Time, Sick Leave, Paid Holidays
  • Paid Paternity and Maternity Leave

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.


Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.


LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.

  • IT Service Desk Engineer

    1 month ago

    New York, New York, United States Lloyd Group Full time

    About Lloyd GroupLloyd Group is a leading IT consulting and services firm that focuses on delivering exceptional experiences for our clients and employees. Our commitment to our clients is to humanize their technology experience, freeing them to build their businesses by taking the headaches out of technology. We strive to provide a balanced work and...

  • Lead NoSQL Database Reliability Engineer

    3 days ago

    New York, United States The Trade Desk Full time

    The Trade Desk is a global technology company with a mission to create a better, more open internet for everyone through principled, intelligent advertising. Handling over 1 trillion queries per day, our platform operates at an unprecedented scale. We have also built something even stronger and more valuable: an award-winning culture based on trust,...

  • Information Technology Service Desk Manager

    3 weeks ago

    New York, United States Optomi Full time

    IT Service Desk ManagerOptomi, in partnership with an industry leader within the Education industry, is seeking an experienced IT Service Desk Manager for their Brooklyn, NY team! The IT Service Desk Manager will be responsible for leading, shaping, and solving different IT Help Desk members. Working with operational, application and engineering experts to...

  • Senior Data Scientist

    2 weeks ago

    New York, New York, United States The Trade Desk Full time

    Job OverviewThe Trade Desk is a global technology company committed to creating a better, more open internet through principled, intelligent advertising.We're seeking a highly skilled Data Scientist to join our team in developing and implementing algorithms that power our real-time bidding platform.ResponsibilitiesDesign, develop, and deploy machine learning...

  • Director of BIT Service Desk

    6 months ago

    New York, United States City of New York Full time

    Job Description The New York City Department of Environmental Protection (DEP) protects public health and the environment by supplying clean drinking water, collecting and treating wastewater, and reducing air, noise, and hazardous materials pollution. DEP is the largest combined municipal water and wastewater utility in the country, with nearly 6,000...

  • Front Desk Associate

    1 month ago

    New York, New York, United States Guardian Service Industries Full time

    Job Title: Front Desk AssociateJob Summary: We are seeking a highly skilled and experienced Front Desk Associate to join our team at Guardian Service Industries. As a Front Desk Associate, you will be responsible for providing exceptional customer service and ensuring a smooth and efficient experience for our clients and visitors.Key Responsibilities:Greet...

  • Service Desk Analyst

    7 days ago

    New York, United States Integrated Resources Full time

    Typing speed of 35+ WPM Required. This will be an 80%remote/20% on-site evening shift schedule (Mon-Fri 4pm to 12am). Consultant is expected to work holidays if necessary as we are a 24/7 service desk. - Receive, prioritize, document and actively resolve end-user help requests - Answer calls of e-mail contacts within the required service level time frame -...

  • Service Desk Analyst

    4 weeks ago

    New York, United States The Phoenix Group Full time

    Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

  • Programmatic Account Manager

    2 weeks ago

    New York, United States The Trade Desk Full time

    The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and relevant ad experience for consumers –– and sets a new standard for global reach, accuracy, and transparency. We are proud of the culture we have built. We value the...

  • Strategic Business Development Lead for Advertisers

    2 weeks ago

    New York, New York, United States The Trade Desk Full time

    About This RoleWe are seeking a highly skilled and experienced Strategic Business Development Lead for Advertisers to join our team at The Trade Desk. As a Business Development Director, you will play a key role in representing our largest clients in the financial services category, developing and executing strategies to support their advertising efforts,...

  • Service Desk Analyst

    4 months ago

    New York, United States Velocity Search Group Full time

    Our client, a major entertainment/media firm located in NYC (Midtown), is looking to hire Service Desk Analyst. This is a 12 month contract with the likelihood of extension. You will have a strong team, great work culture and true work/life balance. This role will provide a helpful and friendly first and second point of contact for our Global Technology...

  • Business Development Strategist

    2 weeks ago

    New York, New York, United States The Trade Desk Full time

    About the RoleWe are seeking a highly skilled Business Development Strategist to join our team at The Trade Desk. As a Business Development Strategist, you will be responsible for representing our company's most strategic relationships with large clients in the financial services category.Key Responsibilities:Develop and execute strategies to support...

  • Service Desk Operations Specialist

    4 weeks ago

    New York, New York, United States LTIMindtree Full time

    Explore a challenging opportunity as a Service Desk Engineer at LTIMindtree, a global technology consulting and digital solutions company. We are seeking an experienced professional to join our team and provide top-notch support to our clients.This exciting role requires a strong background in ITIL methodologies, including Incident, Service Request, Change,...

  • IT Service Desk Analyst

    7 days ago

    New York, United States Battery Park Authority Full time

    The IT Service Desk Analyst has primary accountability for troubleshooting technical issues reported by users and managing the organization's ticketing system. This involves diagnosing issues, researching potential solutions, and seeing them through to satisfactory completion. The Analyst provides in-office and remote support via phone, email and chat. They...

  • Service Desk Analyst

    4 weeks ago

    new york city, United States The Phoenix Group Full time

    Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

  • Service Desk Analyst

    4 weeks ago

    new york city, United States The Phoenix Group Full time

    Service Desk: Onsite in NYC office. Responsible for the resolution of customer issues raised via phone or email.Acting as a reliable point of contact for users, ensuring issues are escalated if they cannot be resolved on first line and maintaining good customer relationships. Act as a single point of contact for customers contacting the service desk via...

  • IT Service Desk

    7 months ago

    New York, United States Trigyn Technologies Full time

    Job Description: Trigyn's direct government client has an immediate long term need for an IT Service Desk / Technical Support Consultant in Manhattan, NY. Description: Service Desk Agent provides technical support on software, hardware, network, and telephony issues for all staff. Agents diagnose and resolve basic technology issues adhering to...

  • Information Technology Service Desk Manager

    3 weeks ago

    New York, NY, United States Optomi Full time

    IT Service Desk ManagerOptomi, in partnership with an industry leader within the Education industry, is seeking an experienced IT Service Desk Manager for their Brooklyn, NY team! The IT Service Desk Manager will be responsible for leading, shaping, and solving different IT Help Desk members. Working with operational, application and engineering experts to...

  • Service Desk Supervisor

    2 weeks ago

    new york city (norwood), United States Encore Technologies Full time

    The role involves planning, organizing, and directing the Service Desk-related activities and personnel, ensuring high availability and support for all IT-related services. Encore Technologies has been named one of the fastest-growing companies and Tech Company of the Year by the Cincinnati Business Courier. We are a comprehensive IT support provider focused...

  • Service Desk Analyst

    6 months ago

    New York, United States Metropolitan Jewish Health System Full time

    Our Corporate team may not provide direct care, but we still touch people's lives in a very real and substantial way. The services we provide contribute greatly to the overall patient and member experience, supporting our reputation for excellence. MJHS is in search of a Service Desk Analyst who will be responsible for assisting customers with technical...