IT Service Desk Engineer

1 month ago


New York, New York, United States Lloyd Group Full time
About Lloyd Group

Lloyd Group is a leading IT consulting and services firm that focuses on delivering exceptional experiences for our clients and employees. Our commitment to our clients is to humanize their technology experience, freeing them to build their businesses by taking the headaches out of technology. We strive to provide a balanced work and personal life for our employees, promoting a happier and healthier life balance.

Job Description

We are seeking a highly skilled IT Service Desk Engineer to join our team. As a key member of our Service Desk team, you will be responsible for providing day-to-day support for our clients, while also participating in our daily meetings, call queue, and on-call process for Lloyd's entire client base.

Key Responsibilities
  • Represent Lloyd Group at our client offices by exhibiting our core values: Be Human, Be Accountable, and Be Better.
  • Communicate with the team and client, ensuring accountability is clear and expectations are always set.
  • Use expertise to research and resolve technical issues via incident management procedures (ITIL based) with proper communication and documentation.
  • Liaise in improvements of systems in place, communicate features and facilitate improvements to maximize productivity and utilization.
  • Help with implementation of new network components as part of project assignments (network and workstation).
  • Be accountable for following incident management process for all emergency related issues.
  • Perform proactive network health evaluations.
  • Ensure Lloyd has updated network documentation needed to provide best-in-class support.
  • Use ConnectWise to document work performed so that we can analyze trends in issues reported.
  • Participate in the Lloyd Service Desk queue by answering calls within designated windows and providing support as needed.
  • Participate in rotating on-call schedules so that clients can depend on us 24/7 to meet their business needs.
Requirements
  • Ability to exhibit Lloyd's core values (Be Human. Be Accountable. Be Better) in every interaction with our community.
  • Bachelor's degree or equivalent training.
  • 2-4 years of IT industry experience, including internships and hands-on course work.
  • Effective communicator.
  • People Person.
  • Shows an interest in learning new materials and staying abreast of latest technical information; quickly learns new information.
  • Follows established policies and procedures.
  • Ability to identify important aspects of a problem, gathers appropriate information, determine potential cause, and specify alternative solutions.
Technical Competencies

The below technical competencies are included to give an idea of the type of environments we work with. If you have limited experience with any of these technologies but feel you would be a great fit for the role as described above, we encourage you to apply.

  • Microsoft Windows Server 2012, 2016
  • VMware and Hyper V in multiple host environments
  • Microsoft Active Directory
  • Experience with Compellent (Dell) SAN or equivalent
  • Kaseya and ConnectWise experience a plus
  • Windows 7, 8, 10
  • Microsoft Exchange Server
  • Hosted Email Platform- O365, G-Suite, Rackspace
  • Microsoft SQL Server
  • Microsoft Office 2010, 2013, 2016, 2019
  • Hardware: Printers, Workstations, Servers, Routers, Switches, and Firewalls
  • Strong understanding of networking and routing
  • Software: Antivirus and Antimalware Software
  • TCP/IP, DNS, DHCP, WAN, LAN, VoIP, WLAN
  • Mac experience preferred
Role Logistics
  • This is a full-time position
  • Expected gross annual salary between $55,000 - $70,000 depending on experience
  • Days and hours of work are Monday through Friday, 9:00 a.m. to 6 p.m.
  • This position is fully onsite and will require the engineer to be at the client's New York, NY office 5 days per week.

We're excited that you are interested in being part of the Lloyd Group story. Please join the Lloyd Group community online via LinkedIn (/lloyd), Facebook (@Lloyd), and Twitter (@lloydgroup). Here you'll find useful information about Lloyd Group, tech culture, industry news, and available opportunities to be a Lloydian. We update daily so stay tuned.

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