Customer Service Coordinator

1 week ago


Cary, United States Infosoft, Inc. Full time

Job Title: Customer Care Coordinator (SAP)

Pay Rate: $30 to $33/HR

Duration: 11 months

Location: Remote (will have to attend Initial 6 weeks of training onsite (Cary, NC), then remote)

Note: The client will arrange travel expenses for onsite training

Work Schedule:

Mon: 3 PM - 12 AM

Tues, Wed: Off

Thu, Fri: 3 PM - 12 AM

Sat, Sun: 12 PM - 9 PM

This position is for the Healthcare Diagnostics division.

We are looking for a Customer Care Coordinator (SAP). The first 6 weeks will be onsite training with shadowing and thereafter it will be a remote position.

  • You own the E2E planning for allocating and deploying field resources in a highly dynamic environment.
  • You apply critical thinking skills to consistently deliver customer commitments while optimizing the utilization of field resources.
  • You own customer communications E2E for all service events.
  • You navigate complex discussions with customers when scheduling appointments.
  • You manage and apply prioritization logic that aligns with customer commitments.
  • You own the deployment of field resources, are the decision maker, coordinate with field management, and display strong influencing and collaborative skills.
  • You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
  • You utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Requirements:

  • A Bachelor’s degree or equivalent experience.
  • A couple of years of customer care experience.
  • Proficiency in Excel, SAP, and Magellan Genesys phone system
  • Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
  • Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
  • Self-starter, self-motivated, high level of initiative, embraces an ownership culture
  • Experience in medical device or healthcare environment preferred
  • Reliable Internet capabilities required
  • 15% Travel annually for continuous training & education
  • Support with service engineers and strategic partners
  • Multi-tasking required



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