Customer Service Coordinator
1 week ago
Job Title: Customer Care Coordinator (SAP)
Pay Rate: $30 to $33/HR
Duration: 11 months
Location: Remote (will have to attend Initial 6 weeks of training onsite (Cary, NC), then remote)
Note: The client will arrange travel expenses for onsite training
Work Schedule:
Mon: 3 PM - 12 AM
Tues, Wed: Off
Thu, Fri: 3 PM - 12 AM
Sat, Sun: 12 PM - 9 PM
This position is for the Healthcare Diagnostics division.
We are looking for a Customer Care Coordinator (SAP). The first 6 weeks will be onsite training with shadowing and thereafter it will be a remote position.
- You own the E2E planning for allocating and deploying field resources in a highly dynamic environment.
- You apply critical thinking skills to consistently deliver customer commitments while optimizing the utilization of field resources.
- You own customer communications E2E for all service events.
- You navigate complex discussions with customers when scheduling appointments.
- You manage and apply prioritization logic that aligns with customer commitments.
- You own the deployment of field resources, are the decision maker, coordinate with field management, and display strong influencing and collaborative skills.
- You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
- You utilize problem-solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
Requirements:
- A Bachelor’s degree or equivalent experience.
- A couple of years of customer care experience.
- Proficiency in Excel, SAP, and Magellan Genesys phone system
- Good PC skills (MS Office software like Word, PowerPoint, Excel, and Outlook)
- Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences
- Self-starter, self-motivated, high level of initiative, embraces an ownership culture
- Experience in medical device or healthcare environment preferred
- Reliable Internet capabilities required
- 15% Travel annually for continuous training & education
- Support with service engineers and strategic partners
- Multi-tasking required
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