Patient Service Representative
1 week ago
Job Title: Patient Services Spec 2
Duration: 3 months (contract to hire)
Work Location: McKinney, TX
Work Schedule: Mon-Thu 7:30-4:30p, Fri 7:30a-2p
Top Skills: Clinical exp is needed, insurance exp, attention to detail
Job Description:
Provides a range of intermediate-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits;
scheduling follow-up appointments; and ordering diagnostic tests as directed.
ESSENTIAL FUNCTIONS:
- Interviews patients to obtain demographic information.
- Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame.
- Inputs patient registration information into computer registration system and verifies accuracy of information.
- Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed.
- Discusses financial arrangements and issues with patients and/or family members.
- Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.
- Maintains patient charts; prepares required forms orders and maintains inventory of supplies as required
- Participates in process improvement initiatives.
- Serves as an onboarding resource for new patient services staff.
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of patient registration procedures and documentation
- Knowledge of medical insurance claims procedures and documentation
- Skill in the use of personal computers and related software applications
- Skill in preparing and maintaining patient records
- Interpersonal and customer service skills
- Verbal and written communication skills
- Ability to obtain patient demographic information and verify insurance eligibility
- The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
- It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job.
- Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.
- The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at ***.
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