Technical Support Specialist

1 day ago


Columbus, United States Dunhill Professional Search & Government Solutions Full time

Technical Support Specialist

Secret Clearance | Security+ Required

**Night Shift Opening Only



We are looking to hire a Technical Support Specialist to provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7. The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software. Monitors and analyzes job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.



Essential Duties and Responsibilities:

• Operator will provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA).

• The Project, Scheduling, and Coordination (PS&C) Team provides job scheduling and monitoring functions, available 24x7.

• The PS&C team will perform enterprise scheduling and analysis utilizing BMC Control-M software.

• Monitor and analyze job schedules and consults with appropriate functional, programming, and technical staffs to optimize job schedules.

• Monitors and supports the information technology and systems infrastructures.

• Conducts analysis including planning, designing, and evaluating a variety of information technology tools.

• Responds to triage requests submitted by Tier I and II specialists to provide guidance and support for system needs and upgrades.

• Troubleshoots and resolves problems in an efficient manner with minimal supervision and escalates items that are more complex and works in partnership to reach resolution.

• Implements standards for computer operations for compatibility between hardware and software, according to specifications and parameters.

• Runs tests on and maintains operating system and related software.

• Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.

• Performs root cause analysis, diagnostics, and monitoring on various production systems.

• Actively engaged in the planning and designing of new platforms and integrating new technologies into existing infrastructure. May evaluate new technologies and releases.

• Effectively creates and maintains relevant systems documentation and user guides.

• Assists with creating and reviewing technical system recovery plans to reduce down time if an outage were to occur.

• Reviews the problem management register and identifies actions.



Minimum Qualifications:

Bachelor’s Degree in Information Technology, Computer Science or a related field.

1-2 years of experience in information technology, systems administration, or IT related field.

CompTIA Security+

DoD Secret Clearance



Other Job Specific Skills:

• Windows/Unix

• Windows/Unix Application Support

• Windows/Red Hat/SUSE Administration

• Web Server (IIS, Tomcat, WebLogic)

• Applies standard methodology, techniques, procedures and criteria.

• Ability to analyze, troubleshoot and resolve basic/routine system hardware, software or networking related problems.

• Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.

• Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.

• Exceptional customer service skills.



  • Columbus, Ohio, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistRussell Tobin is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for our clients who require technical assistance.Key Responsibilities:Provide exceptional customer service to clients via phone, email, and chatDiagnose and...


  • Columbus, Ohio, United States OtterBase Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at OtterBase. The ideal candidate will have a passion for customer support, strong problem-solving capabilities, and excellent communication skills. As a Technical Support Specialist, you will be responsible for providing timely resolution and follow-up on support tickets,...


  • Columbus, Ohio, United States The Judge Group Full time

    Technical Support SpecialistContract to hire roleKey Responsibilities:Provide technical support for POS systems, ensuring seamless operation and resolving issues in a timely manner.Requirements:5+ years of experience in ARGO Teller or similar POS systems.Tech Stack:Java, J2EE, Web Services, HTML, XML, JavaScript, PowerShell, SQL, C++ development.Preferred...


  • Columbus, Ohio, United States Motion Recruitment Partners LLC Full time

    Job Title: Technical Support SpecialistJob Summary:We are seeking a skilled Technical Support Specialist to join our team at Motion Recruitment Partners LLC. As a Technical Support Specialist, you will be responsible for providing hands-on user support by troubleshooting hardware and software problems for desktop and laptop computers.Responsibilities:...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistLocation: Columbus, OHDuration: 6 Months Contract+Job Summary:We are seeking a highly skilled Technical Support Specialist to join our team at Russell Tobin. As a Technical Support Specialist, you will be responsible for providing top-tier customer service to our clients, resolving technical issues, and ensuring a...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Title: Technical Support SpecialistJob Summary:Russell Tobin is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for users who call our IT Service Desk. Your primary responsibility will be to provide exceptional customer service while resolving technical...


  • Columbus, United States Experis Full time

    Our client, a global power solutions leader, is seeking a Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the Digital Products & Applications supporting the IT Department. The ideal candidate will have clear communication, adaptability and attention to detail which will align successfully in the...


  • Columbus, United States Experis Full time

    Our client, a global power solutions leader, is seeking a Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the Digital Products & Applications supporting the IT Department. The ideal candidate will have clear communication, adaptability and attention to detail which will align successfully in the...


  • columbus, United States Dunhill Professional Search & Government Solutions Full time

    Technical Support SpecialistSecret Clearance | Security+ Required**Night Shift Opening OnlyWe are looking to hire a Technical Support Specialist to provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling, and...


  • columbus, United States Dunhill Professional Search & Government Solutions Full time

    Technical Support SpecialistSecret Clearance | Security+ Required**Night Shift Opening OnlyWe are looking to hire a Technical Support Specialist to provide support services for the Production, Scheduling and Controls Team, currently being supported by the existing hosting provider Defense Information Systems Agency (DISA). The Project, Scheduling, and...


  • Columbus, Ohio, United States PamTen Full time

    Job Title: IT Technical Support SpecialistPamTen is seeking a highly skilled IT Technical Support Specialist to join our team in Cleveland, OH. As a key member of our IT and Security team, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operation of our corporate networking infrastructure, and maintaining...


  • Columbus, Ohio, United States PamTen Full time

    Job Title: IT Technical Support SpecialistPamTen is seeking a highly skilled IT Technical Support Specialist to join our team in Cleveland, OH. As a key member of our IT and Security team, you will be responsible for providing top-notch technical support to our end-users, ensuring seamless operations and optimal user experience.Key Responsibilities:Provide...


  • Columbus, United States Manpower Group Inc. Full time

    Our client, a global power solutions leader, is seeking a Technical Support Specialist to join their team. As a Technical Support Specialist, you will be part of the Digital Products & Applications supporting the IT Department. The ideal candidate will have clear communication, adaptability and attention to detail which will align successfully in the...


  • Columbus, Ohio, United States Beacon Hill Full time

    We are seeking a skilled Technical Support Specialist to join our client's technical support team. As a Helpdesk Analyst, you will be responsible for troubleshooting various technical issues both over the phone and in person, while providing excellent customer service. You will work with a variety of technologies and be expected to learn new ones. If you are...


  • Columbus, Ohio, United States OtterBase Full time

    Job OverviewWe are seeking a skilled and detail-oriented Technical Support Specialist to join our team at OtterBase. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a passion for delivering exceptional customer service.Key ResponsibilitiesKey Responsibilities Include:• Serve as the primary point of...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Summary:Russell Tobin is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be the first point of contact for users who call our IT Service Desk. Your primary responsibility will be to provide high-level customer service while answering incoming calls, tracking information in a call tracking...


  • Columbus, Ohio, United States TEKsystems Full time

    Job DescriptionAs a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary goal will be to resolve technical issues in a timely and efficient manner, ensuring that our clients' systems and applications are running smoothly.Key Responsibilities:Provide technical...


  • Columbus, Ohio, United States Insight Global Full time

    Job SummaryInsight Global is seeking a Technical Support Specialist to provide expert technical guidance and support to our clients in the charter management industry. As a second-tier end user contact, you will be responsible for resolving technical problems and providing remote assistance to customers.The ideal candidate will have in-depth knowledge of...


  • Columbus, Ohio, United States Beacon Hill Full time

    Job Summary:We are seeking a skilled Technical Support Specialist to join our team at Beacon Hill. As a Helpdesk Professional, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot technical issues over the phone and in personProvide excellent customer service and...


  • Columbus, Ohio, United States JobRialto Full time

    Job Summary:JobRialto is seeking a skilled Technical Support Specialist to help automate and implement new technology to assist with keeping the desktop environment current and running optimally. The ideal candidate will have a strong understanding of Desktop Support and Software Licensing Services, as well as experience with imaging machines and installing...