Director of Operations

7 days ago

Seattle, United States Talent Harbor Full time

The Director of Operations will oversee the efficient functioning of our personal assistant services using strong leadership and communication skills to ensure the delivery of top-notch service to our clients. As the Director of Operations, you will play a critical role in managing personnel, enhancing employee satisfaction, and ensuring operational excellence across all client-facing functions.

Responsibilities

  • Oversee day-to-day operational activities, including scheduling, resource allocation, and workflow management. Ensure compliance with company policies, procedures, and industry regulations.
  • Provide strong leadership by effectively managing and empowering teams, setting clear expectations, and holding individuals accountable for their performance and contributions to organizational goals.
  • Actively participate in the recruitment process for personal assistants, by conducting interviews and making hiring decisions. Collaborate with HR and the Recruiter to ensure seamless onboarding and integration of new hires
  • Provide ongoing coaching, mentorship, and professional development opportunities to personal assistants. Foster a supportive and growth-oriented work environment to enhance team performance and individual career growth.
  • Conduct regular performance evaluations and provide constructive feedback to Lead PA’s. Set clear performance goals and monitor progress towards achieving operational targets.
  • Implement initiatives to promote employee satisfaction, engagement, and retention. Address concerns and proactively identify opportunities to enhance the overall employee experience.
  • Collaborate with Client Services to manage relationships with clients to ensure seamless service delivery. Address client inquiries and resolve issues promptly to maintain high levels of customer satisfaction



Qualifications

  • Bachelor's degree is preferred (not a must)
  • Additional certifications or training in HR management is a plus (not a must)
  • 5+ years of experience in operations management, preferably in the service industry
  • Proven track record in hiring, coaching, and developing teams
  • Strong leadership and communication skills.
  • Excellent organizational and problem-solving abilities
  • EOS experience is preferred (not a must)
  • Proficiency in Google Drive and project/operational management software (Slack, Trello, etc.)


Benefits

  • $250 healthcare stipend but new health insurance plan will start on Jan 2025
  • $1K tech stipend to get set up with a laptop, monitor or anything else needed
  • $50 per month tech stipend paid out twice a year
  • 401K plan with a 4% match
  • 3 weeks PTO
  • WA state mandated sick time of 1 hour for every 40 hours worked
  • 6 paid holidays

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