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Field Quality Specialist

2 months ago

Indianapolis, United States Lennox National Account Services Full time

Lennox National Account Services (NAS), wholly owned by Lennox International, a 120+ year old company and a world leader in the Heating, Ventilation and Air Conditioning (HVAC) industry. NAS is a major, national player in the Commercial Heating Ventilating and Air Conditioning (HVAC) maintenance and service industry.

We have 100+ offices throughout the continental United States and are still growing and expanding. In the next 5 years we will double the number of Branch Offices and significantly increase annual revenue. In order to so we need good people like you, who want to grow and learn. We consistently offer the best of both to all our employees. We are an equal opportunity employer (EEOC).

What's in it for you?

  • Competitive Pay with weekly payroll
  • Overtime available to increase earnings potential.
  • Company paid vacation, personal days & holidays.
  • Company vehicle, phone, PPE and uniforms provided.
  • Ongoing Training and Development

Benefits:

For information regarding our impressive benefits package, please visit our web site at LII Benefits. We have matching 401(k), comprehensive health and wellness, perks and discounts, pet insurance, free subscriptions and much more Note: benefits may vary depending on the position and are subject to change.


Job Description:

Under limited supervision, supports regional operations through onsite training, quality inspections and technical support. Periodically on call. The position combines technical and leadership skills to accomplish objectives.

Duties include, but are not limited to:

  • Solve technical problems beyond normal operations capabilities. Initiate, analyze, recommend and communicate HVAC facility solutions to customers and support staff.
  • Inspect and oversee workmanship of NAS technicians and serve as Quality Assurance Liaison for LNAS and its customers
  • Train NAS Technicians to ensure all LNAS overall Quality and Safety process and NAS procedures are in place and followed
  • Provide applicable PM and Top 20 repairs training onsite to technicians and field operations for a greater contribution and achievement.
  • Contribute to the overall company culture sharing best practices, ethical behavior, and employee development
  • Collaborate with assigned FTS and direct supervisor of preventive maintenance and workmanship inspections performed and recommend corrective actions
  • Proctor NATE exams by company standards
  • Submits any required paperwork in a timely manner.
  • Must work in a safe manner on a daily basis and ensure that all safety measures are taken at all times.
  • Must become RSES/CM certified within 1 year
  • Performs other duties as assigned.
  • Flexibility to work overtime/ weekends


Qualifications:

  • RSES CM Certification Required or must obtain certification within 1 year of employment
  • High School diploma or GED equivalent
  • EPA Certification Required, NATE certification strongly preferred
  • 10+ years hands on commercial HVAC experience
  • Valid Driver’s License
  • Moderate lifting (up to 75 pounds)
  • Periodically on call
  • Proficient with computers and associated software (Microsoft Suite)
  • Excellent customer service skills
  • Ability to self schedule on occasion and work independently as required.
  • Self motivated to complete assigned tasks within allotted timeframes