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Field Medical Lab Technician

2 months ago

Indianapolis, United States Medasource Full time

Position: Field Implementation Specialists

Location: Can sit in any major city within 50 miles from airport; 100% travel

Openings: 10

Travel: 100%

Duration: Contract (can be on contract up to 3 years with possibility of extension or FTE move)

Job Description:

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love.

The Field Implementation Specialist is an entry-level, national position that serves as the primary liaison representative providing post-sales customer support during the installation, implementation, and training of clinical chemistry and immunoassay analyzers/ instruments, such as Cobas Pro and Cobas 8000, at customer sites.

You will be mentored to provide highly visible, self-supervised, self-directed, and extensive onsite advisory customer support. While some job tasks may be performed remotely, this is a field-based, national role which requires 95% travel to client sites, including overnight travel Mon-Fri every week. Additionally, you will need to currently reside within 50 miles from a major, metropolitan airport in the US since relocation benefits are not provided.

The Opportunity

  • Learns and provides entry-level support as the primary liaison/customer support representative throughout each customer implementation
  • Validates analyzer installations
  • Identify training gaps by assessing customers' organizational structure, analyzers/instruments, workflow, and current knowledge/experience
  • Develops and delivers training to customers on Roche platforms, processes and expectations, including planning and coordination for implementation
  • Provides first-level and problem solving of issues that arise for customers during the lifecycle of the solution; refers only the most complex issues to higher levels
  • Identifies opportunities for new system consumables for clients (i.e. reagents, primary antibodies, bio-markers, software)
  • This is a field based role


Who You Are

  • Associate’s degree in Medical Technology, Information Technology, Computer Science, or Clinical Laboratory Sciences AND
  • 3 years previous experience in a clinical laboratory or IT support in a clinical lab environment


Preferences

  • ASCP certification
  • Ability and willingness to rapidly gain and apply new knowledge, solutions, and skills for chemistry and IT solutions
  • Effective customer communication skills (written and verbal), positive attitude, helpful customer interaction, and fostering of strong internal and external customer relationships
  • Effective time-management, organization, and prioritization skills
  • Ability to work as a field-based individual contributor with independence and autonomy