Senior Loan Officer

1 month ago

Charlotte, United States Tata Consultancy Services Full time

Job Title: Prod Support(Loan IQ, Oracle Database, SQL Server Database, J2EE , UNIX, Windows, MQ,.Net, Mule)

Location: Charlotte;

NC;


Roles and responsibilities:


Required skills:

• 5+ years of experience in development or production support

• 5+ years in following: Oracle Database, SQL Server Database, J2EE , UNIX, Windows, MQ,

.Net, Mule

• 3 + years hands on exp in Loan IQ

• Ability to solve production down situations under tight SLA

deadlines, including root cause and problem resolution follow-up

• Excellent problem solving skills

• Excellent verbal and written communication skills

• Excellent organizational and project management skills,including the ability to organize time, work on multiple tasks, and follow tasks and projects through to completion, while keeping all interested parties properly updated.

Role Description:

This position is for an individual contributor role on the production support team under the Wholesale Credit Banking (WCB) Application Support Services(APS) organization.

The candidate will work as an application support analyst

primarily supporting LoanIQ application. Responsibilities include:

• Proactively monitor and manage the

production environment.

• Responsible for Incident management and conducting proper

problem follow-up.

• Troubleshoot and resolve application problems including but not

limited to job failures, feed management, monitoring etc

• Maintain/Create documentation of support policies and procedures

• Understanding of the business processes supported by the system.

• Support application releases, implementations, upgrades, and/or

changes into the environment.

• Ensuring continuity and quality by owning the resolution of

issues across platforms. Tracking progress and escalating as appropriate unless

resolution reached.

• Maintaining a knowledge base of known defects and issues,

process, techniques etc

• Takes part in production support rotation, and responding and

resolving production problems

• Weekend or after hours work is required to support critical

business initiatives such as application deployments (Pre Post

activities), infrastructure changes, Industry-wide tests, or Disaster Recovery

tests.

• Build strong partnership with Development, Infrastructure and

platform teams

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